Question about GE Spacemaker JVM1640SJ Microwave Oven

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GE spacemaker microwave turntable

The plastic center that holds the glass has boken and will not allow turntable to turn.. how do I get a part? I have a freind who has one and we tried to get the part OUT ..is there a way to take it out?

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You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.

The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Mar 02, 2009

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The glass turntable broke. Where can I find a replacement?


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HELLO.

If by not turning mean turntable fault,the solution is given below in detail.

1 Press "Stop" to halt microwave operation.

2 Press the "Turntable" button once to turn off rotation.

3 Push the door-release button to open the microwave oven if you do not have a "Turntable" button on your control keypad.

4 Lift and remove the glass platter from the oven, then pick up the plastic track with three wheels below the platter. Set aside these parts.

5 Insert the elevated microwave cooking tray into the oven. The tray has three to four short legs that hold it above the bottom of the microwave, keeping it from interfering with the rotating bolt in the bottom center of the oven the drives the turntable. You can now place food on the elevated tray and cook normally without disrupting the drive bolt.

Thanks.

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This is a common problem in many brands, you have proved the AC voltage to the motor is fine, if there had a been an issue the voltage would have dropped while in operation causing a load on the power supply, since there was no change in the off/on stage it proves the motor is the problem and must be replaced to resolve the issue.

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It could be the plastic coupler part #942560. Remove your glass tray and lift up the plastic piece in the middle. It slides off of the motor. If it is broken that is your problem.

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1 Answer

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The turntable motor can be replaced by following these steps:

1. Unplug microwave.
2. Open oven door and remove glass tray and carousel ring.
3. Locate and remove the screws holding the bottom panel (under the microwave) in place. With the screws removed, the bottom panel should open.
4. Disconnect the connector plug from the turntable motor.
5. Reach inside the oven and remove the coupler. This is the small plastic piece that the center of the glass tray sits on. You may have to gently pry up with a flat screwdriver to get it to come loose.
6. With the coupler removed, loosen the mounting screw(s) to the motor and it should easily come out from under the oven.
7. Install new motor in the reverse order of the steps I just provided.

This is a very simple repair. Ironically, I just replaced mine today. If you have any questions, or require additional assistance, please let me know. I hope this help you.

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