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Without a model number or even a brand, this advise can only be general. You have a blocked defrost drain. Each time the refrigerator does an automatic defrost, the resulting melted frost needs to go down to a drain pain near the compressor, where it will evaporate. If the path to the drain pan is blocked, the water has to go somewhere, in your case, down the inside of the liner of the refrig and to the lowest level, under the produce trays. There may be a tube down the outside of the refrig on back which can be removed for cleaning, or the blockage may only be accessable from the area right by the cooling coils inside the freezer section. (usually located behind the back wall, but sometimes under the freezer section floor) You may find that flushing the drain tube using a turkey baster with warm water will be all that it takes to solve your problem.
The defrost drain tube is plugged. Move the refrig out from the wall and remove the tube which goes from the center middle of the back to the bottom part of the refrig. Clean out the tube and check the part that goes into the refrig. That part usually comes off with a quarter turn or so, then pull.
Water collects INSIDE the refrigerator ? It is coming from the freezer. You have a plugged up defrost drain - look for a drain cup inside your refrigerator section agains the wall, this leads to a plastic tube that connects through the back wall of your refrigerator down a drain tube - see if you can remove this and with an object pass it through the drain tube to dislodge anything obstructing the water passage - if you do not have a drain cup in refrigerator then look in your freezer behind the panel you should see a drain hole below the evap fan, where the ice melts and drains through the tube - if this area is iced up or blocked water will overflow to your refrigerator through the cooling vents :)
please contact the service authority because this is beyond your limit. to solve your problem, the back panel has to remove and only the service engineer knows the skill.......................sorry friend!
Yes, you are correct, that is a drain. Use a turkey baster with hot (not boiling) water to flush out the drain tube until water will flow out into the drain pan under the refrig. (where the air blown over it will cause it to evaporate)