I CAN NOT GET ANY RESPONSE...IT IS FROZEN ON THE PAGE I WAS BROWSING ON AND NO BUTTONS WORK, NOT EVEN TAKING THE BATTERY OUT ..THE PAGE IS STILL FROZEN AS IT WAS....I CAN'T GET TO A START SCREEN OR ANYTHING TO UPDATE DRIVERS,RUN TROUBLESHOOTING, OR ANY DARN THING ELSE. DO I JUST GO BUY A NEW COMPUTER?????
Press and hold the power button for 5-8 seconds to turn it off.
Once it's off, turn on the computer and tap F8 until you see the options to boot to safe mode. Use the arrow keys to highlight safe mode with networking and hit enter.
If you can get inside safe mode without any problem, then connect to the internet in safe mode with networking and install RadarSync. Scan your computer using the software so that you will know which drivers are outdated.
It might also caused by a virus infection, so I suggest that you also run an anti-virus scan.
The last option if everything fails is to reinstall the operating system.
Let me know if you have any questions.
David
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