Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

1 Answer

Dyson dc15 just shut off.

I was vacuuming the steps, and it just turned off like the cord pulled out of the wall./...but the cord was still in. Almost like a fuse flipped off. Now it will not turn on at all.

Posted by on

  • bbgemberling Mar 01, 2009

    You were right! After about 45 min or so, I plugged it in and it worked!

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 389 Answers

Most likely your machine has a blockage, has overheated, and the thermal cutout has operated. This will reset itself when the machine cools, which can take an hour or more. Unfortunately Dysons tend to run hot anyway, so it doesn't take too much restriction of the airflow to cause this problem. Check for obstructions (including filter that may need washing) before anything else. Good luck!

Posted on Mar 01, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Where is the reset button on the dc15


Hi Dion, it's Jack at Dyson.

DC15's cleaner head is protected by a sensor which shuts the brush bar off if something jams it. DC15 does not include a separate reset button. Instead, once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar and end caps, the machine should reset automatically. Each step is shown in our video guide:

The brush bar will never rotate when the vacuum is standing upright, so make sure you recline your DC15 into the normal vacuuming position before testing it.

If you'd like further help after giving this a try, our experts are on hard to provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 11, 2015 | Dyson DC14, DC15 Clear Bin"

2 Answers

Dc15 roller not working, how to reset


Hi Terry, it's Jack at Dyson.

DC15's cleaner head is protected by a sensor which shuts the brush bar off if something jams it. Once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar and end caps, you should be able to reset the machine. Each step is shown in our video guide:


The brush bar will never rotate when the vacuum is standing upright, so make sure you recline your DC15 into the normal vacuuming position before testing it.

If you'd like further help after giving this a try, our experts are on hard to provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dec 11, 2013 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Roller not working on dc15


Hi Terry, it's Jack at Dyson.

DC15's brush bar is designed to shut off for protection if something jams it. Please follow the steps shown in the video attached to clear the brush bar and end caps of any threads or hair, and to check the cleaner head for obstructions. You should then be able to reset the machine.

Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline the machine into the normal vacuuming position when testing it.

If you'd like further advice after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Dec 11, 2013 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

DC15 roller turns off after starting


Hi there,

I'm sorry to hear you're having difficulties with your DC15. This machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine.

For guidance in doing this, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

You may also find the video embedded below helpful.

Following these steps should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Mar 01, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Brush bar wont spin


Hi there,

Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset your machine. For guidance on doing this, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 28, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson dc15 animal brush won't turn


Hi there,

Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions and removed any threads or hair from the brushbar, you should be able to reset the machine. For guidance on doing this, please refer to our online support guide:

http://support.dyson.co.uk/support/dc15/dc15-the-ball-animal/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

This should resolve the issue, but if you'd like any further assistance, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 07, 2012 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

My dyson dc15 beeter bar won't turn on


Hi there,

I'm sorry to hear you're having difficulties with your DC15. Your machine is equipped with a safety device which shuts off the brushbar if something - for example, a rug fringe or a shoelace - jams it. If the brushbar won't rotate, you may simply need to reset the cleaner.

To do this, please follow the steps shown in the video below - ensure you have the machine reclined into the vacuuming position before testing it, as the brushbar will never rotate when the machine is standing upright.

This should resolve the issue, but for any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Jan 26, 2012 | Vacuums

1 Answer

How to replace belt on a dyson DC 15


Hi there,

The DC15 uses a gear drive rather than a belt, and is equipped with a sensor which shuts off the brushbar if something jams it. If the brushbar is not rotating, the machine may simply need resetting. This is simple to do - please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

This should resolve the issue, but if you'd like any further assistance or advice, please give us a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jan 20, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson DC15 won't power on at all


it's a bad switch - or cord. Most likely the switch

Mar 03, 2009 | Dyson DC15 All Floors - The Ball Bagless...

Not finding what you are looking for?
Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum Logo

498 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18297 Answers

Roger Potts

Level 3 Expert

694 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...