Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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I can not get the handle down to vacuum, it is a dyson DC27

I just bought it 2weeks ago. Please help! T

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  • Anonymous Apr 19, 2009

    really?? dont u think they've done that since it was working for 2WEEKS? thanks 4 being usless

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Step on the floor head where the foot print is and pull the handle down.

Posted on Mar 07, 2009

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1 Answer

The suction is working but the brush will not turn so the bits are left on the carpet


Hi Liz, it's Jack at Dyson.

Like most Dyson upright vacuums, DC27's brush bar is engineered to shut off for protection if something jams it. To check for any issues and to reset your machine, please follow the steps shown in our online Support guide:

http://www.dyson.com/support/dc27/dc27-tc/diagnosis-root-menu/redirect-to-check-clutch-dc27/check-clutch-dc27

I hope this helps. If you'd prefer to get in touch with the Dyson Customer Support team directly, you're welcome to call us 1-866-693-9766 (US), 1-877-397-6622 (CA).

Mar 15, 2015 | Dyson DC27 Total Clean Vacuum Cleaner

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No suction on my dyson dc27


Most common cause of loss of suction are objects being lodged. You can isolate the area pretty simply. Put your hand to the tube on the detatchable handle. If there is suction there the obstruction is at the base. To clear this turn the vacuum over and lay it down. There is a suction hose that attaches just behind rotating sweeper. Disconect it, and check for debris. Also look in the sweeper compartment for hair, and other clogs. Re-Attach, to see if this remedied the problem.

If the loss of suction is somewhere in the detachable handle. What i have done is disconnect it from the unit... Take a wire hanger or similar and carefully run it through the hose. Be careful not to puncture the hose.

Jul 19, 2014 | Dyson DC27 Bagless Upright Vacuum

1 Answer

Having problems with a Dyson DC27 Multifloor losing suction. Have noticed recently it's not cleaning as well as it could. Had this issue several weeks ago, jiggled the Dyson around and heard a click, after...


I recommend taking your machine to a Dyson repair center. Failure to fix the problem might make it worse and more expensive to repair the longer you wait.

Sep 15, 2013 | Dyson DC27 Bagless Upright Vacuum

1 Answer

Hi, having problems with my Dyson DC27. It's worked very well for the last few years but recently i can't get the handle to stay attached to the base after using the wand causing the handle to


Hi there, it's Jack at Dyson.

I'm surprised to hear that your wand isn't staying attached in use - it's engineered to lock securely to the machine when you replace it after use.

Like all of our upright and cylinder vacuums, DC27 has a 5-year guarantee, so we should be able to help - I'd encourage you to get in touch with us directly so we can confirm if we're able to replace the wand under the terms of the guarantee.

You can reach our freephone customer Helpline on 0800 298 0288 (UK), or 1-866-693-9766 (US). Please have your machine to hand when you call so our experts will take you through a few quick checks to work out what's causing the issue.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 24, 2013 | Dyson DC27 Bagless Upright Vacuum

1 Answer

What is causing my dyson to be hard to push?


Hi Marie,

I'm sorry to hear you're having difficulties with your DC27. If the machine seems harder than usual to push, please check the soleplate is clean and undamaged. This online Support guide may help in locating and removing the soleplate:

http://support.dyson.co.uk/support/dc27/dc27-all-floors/my-machine-is-not-working/my-machine-is-dropping-debris-from-the-base/strong-suction/yes/is-the-soleplate-damaged

If there is a build-up of dirt on the outside of the soleplate, you can clean it by wiping it with a damp cloth - please ensure it's completely dry before replacing it on the machine.

If you find this doesn't resolve the issue, please get in touch with us directly so we can provide further assistance. You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 16, 2012 | Dyson DC27 Bagless Upright Vacuum

1 Answer

My DC27 nose won't go down, I've put my foot on both sides & rocked it back but there is no movement - PLEASE HELP!


Hi Phil,

I'm sorry to hear you're having difficulty reclining your DC27. If the machine seems jammed and you can't detect anything causing this, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can provide further assistance.

We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Dec 03, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

How to change belt on dyson dc27


Hi there,

DC27 is fitted with a brush control system which doesn't use conventional replaceable belts. If you're concerned about the cleaner's performance, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

Aug 08, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

We are not getting any suction from the floor, but there is still suction in the removable extention.


Hi there,

Sorry to hear you're having difficulties with your DC27. If you have suction from the wand, but not from the cleaner it, you may have a blockage somewhere. These are easy to locate and remove - please follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=1346&product=DC27-TC

It's also a good idea to wash your filter - please take a look at our video guide for the correct way to do this:

http://www.dyson.com/support/help.asp?article=1466&product=DC27-TC


This should resolve your issue. However, if you're still concerned, please get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 03, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

Morning. We have a DC27 and we can't move it from the upright position. Please help.


Hi there,

Sorry to hear you're experiencing a problem with your DC27. Ordinarily you should be able to put your vacuum cleaner in the cleaning position by placing one foot on the head of the machine, and reclining the body. This is demonstrated in the user guide.

If you're unable to do this, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Jun 12, 2011 | Dyson DC27 Bagless Upright Vacuum

2 Answers

Dyson dc27 new - just out for the box - rotating brush doesn't spin in the angle mode


check that the clutch switch is in the down postion. this turns the roller on and off.

Sep 12, 2010 | Dyson DC27 Bagless Upright Vacuum

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