Chances are that you have a supply setting that doesn't match the type of supplies that you're using. Fastest way to get results, call 1-800-543-6650, the company that makes them. They can walk you through setting up these printers.
Check your supply settings. Die cut or black mark?
It's also possible you have a bad/broken/dirty supply sensor. The supply sensor is black and is located on the adjustable supply guides. These guides are what you first feed the supplies thru as they come off of the roll. Opposite of the small black latch you move to adjust for supply width.
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