Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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DC15 Animal brush motor not working?

Dyson DC15 Animal the Ball, Brush motor started to operate intermitantly, now it does not come on at all?
Tried new brush motor but still not working?
Looked at fuse on chip board which looks ok but you never know I guess?
Looked at top brush motor switch, but seems ok, but how do you tell?
Looked and cleaned bottom switch, seems ok, but who knows?
Anybody any ideas please?

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  • Anonymous Mar 09, 2009

    brushes stop working at a 45 degree angle, but work when handle is upright...



  • daniel_sacks Mar 16, 2009

    Exactly the same problem. Contacted Dyson who said I need a new motor - not so sure now. I also checked the reset switch, but it only functions when not connected indicating it probably is a problem with a circuit board. I can't figure out how to disassemble the part to get to that board - how did you take yours apart?

  • Anonymous Mar 28, 2014

    i wanna know animal jam codes because you get gems and diamonds and stuff. Cant you please tel me them i need them or people will be mad @ me!

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Same problem but all fuses etc ok I found that there are two wires that move with the head,orange & white located in the left hand bottom panel(side of vacume). they had broken bought some conectors from maplin & all fine now.

Posted on Jun 13, 2009

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Just had the same problem. Switches and motor checked ok, then found the circuit board on the left hand side of cleaner. The fuse (on the board) looked ok, but when removed and checked for continuity I found it had blown. The problem I have now found is that the fuse cannot be ordered only the complete board. Hope it gets the brush roller going again.

Posted on Jun 01, 2009

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I'm sorry to hear you're having difficulty with your DC15's cleaner head. It's worth following the steps shown in the Support video attached to help check there is nothing in the cleaner head that could be jamming the brush bar, stopping it from rotating freely.

If you can't see any obstructions, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA), to speak directly with our team of experts.

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Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions and removed any threads or hair from the brushbar, you should be able to reset the machine. For guidance on doing this, please refer to our online support guide:

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Sorry to hear you're having a problem with your DC15. You might find it helpful to visit the Support section of our website and follow these simple steps:

http://www.dyson.co.uk/support/help.asp?article=903&product=DC15-ANIMAL

You should find this resolves the issue. However, if you're still having difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

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So I was having the same problem with no brush movement. Found this inductor exploded and wire melted off for the brush motor; However, this will allow the suction motor to work. I didn't smell it as much becaues the circuit board is inside the ducting before the filter. I have been looking for a replacement board but haven't found anything so tomorrow I will replace the bad parts on the board instead. Good luck to everyone else with this problem!2c752e0.jpg6da67b0.jpg

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