Question about HP (Q6473A) Print Cartridge for Color LaserJet 3600 Series. Magenta Printer

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My 3600dn indicated need new cyan cartridge. I installed new one

But it responds as if I did not replace. I purchased another cyan cartridge today and got the same response. I have installed approximately 6 cyan cartridges in the past. We just installed a new black cartridge. What can the problem be?

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A bad refilled toner cartridge.

Posted on Mar 02, 2009

  • Leroy Elliott
    Leroy Elliott Mar 02, 2009

    A bad refilled toner cartridge.

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Posted on Jan 02, 2017

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1 Answer

Install cyan


That message is saying you need to replace the blue "Cyan" ink cartridge in the printer. When the printer detects that the ink in out it tells you to replace the empty one to continue printing. Just buy a new cartridge install it and you will be good to go.

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Epson Sx415 New Cartridge,empty already?!?!


1. New original ink tank will dried for several times of head cleaning procedure.

. ....ran a nozzle check and cleaned print heads because it wasn't printing any ink on the paper.... ???
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HP Officejet 6310 will not print cyan


The Cyan print head nozzle maybe blocked.
If deep cleaning does not fix it then you need a new print head.
The cost of a new print head is expensive and it maybe better to get a new printer.

Oct 15, 2012 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Not printing black on right side of doucements


Run the PQ Troubleshooting diagnostic
Check out the BLACK page.
You can also run the Disable Cartridge Check diag.
This test will enable you to pull all the cartridges out, and put the black into any other slot. Then print the Configuration Page and see if the problem follows the black cartridge. If it prints good this way. Put the Cyan into the top slot(black), print the config page. If it prints bad, it's not the cartridge it's the printer.
I think that replacing the Black Cartridge should solve your problem.

Jan 05, 2011 | HP LaserJet 3600dn Printer

1 Answer

My 3600 dn is printing tiny small cyan dots on the paper...always in the same spot about 1-1/2" from the edge. What would cause this? A spec of something (i.e. dirt) on a roller? Or? I would like to clean...


The dot could be from the cyan toner cartridge. There could be a mark or scratch on the image drum surface underneath the cartridge shutter. If it is a toner mark it can be carfully cleaned with a lens cloth. If scratched or nicked the cartridge will have to be replaced.

Jun 09, 2010 | HP LaserJet 3600dn Printer

1 Answer

My cyan cartridge shows as empty. My black


No. You need all the cartridges installed with functioning chips for your printer to work. The reason why you need all the colors when all you print is black is because a small amount of color prints when you print black. The manufacturers want to make up their R&D costs on the printers by selling lots of expensive ink.

Nov 25, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

After cyan ran out, installed new cartrige. Printer produced everything colored blue as red. Purchased new cyan cartrige and the problem recurred.


The problem seems from your new cyan cartridge.
It doesnt print cyan ink.
Try to clean print head and test print for each color
from the utility menu

Sep 09, 2009 | Epson Stylus CX6000 All-In-One InkJet...

1 Answer

Install Cyan Toner Error


ensure that the one you install is the exact model name and number, if this is correct, try unistallling once again and check one more time,

you might want to get a new cyan toner if this still fails, i dont think there is a prob in your machine, cheers

Aug 16, 2008 | Samsung CLP-510 Laser Printer

1 Answer

Tank indicator did not show cyan tank low/empty, after changing tank, still no blue color


1) Make sure the tape was removed from the cartridge when installing the new one.

2) Try running a few cleaning cycles as this primes the cartridge.

3) DO not print without ink as it may damagew the head.

Jan 17, 2008 | Canon PIXMA iP4200 InkJet Photo Printer

1 Answer

Error Codes


Hi , The 59.61 is a problem with the Cyan print cartridge drive motor and occurs during startup or rotation. The first thing you will have to do is replace the cyan drive motor and if that doesn't correct the problem then the dc controller. But I'm pretty sure the motor has failed for the cyan. Now I'm not talking about replacing the Cyan Toner Cartridge!!!!

Dec 04, 2007 | HP LaserJet 3600dn Printer

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