Question about Tomtom One XL GPS Receiver

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Cannot make TomTom HOME recognize my device

TomTom HOME 2 (latest) refuses to recognize my device. If I connect the device with TTHome inactive, he wants to download and install TTHome.
After installing I'm offered the option to start TTHome. At this point hovering over the TTHome icon in the system tray shows "TomTom HOME Navigation device connected", but nothing more happens.

If I then disconnect the device and reconnect, after tapping YES (to connect) eventually I get the upgoing booboop identifying a successful USB connection. At exactly this point the TTHome window flickers and
sits there with the Device menu disabled.
It SEEMS as if, as soon as the device has connected itself to TTHome, TTHome restarts itself without the device connected.

The instruction book tells me that I should:
1. Connect my computer to the internet
2. Connect the unit to the computer (via USB) and start it /the unit)
    At this point TomTom HOME starts installing

In my case, if I connect the unit any time AFTER this, the same thing
happens, TomTom HOME is reinstalled. The instruction book indicates that, once TomTom HOME has been installed, it will START automatically whenever I connect the unit. Conclusion: HOME is NOT
installing correctly.

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  • leadingoboe May 04, 2009

    All the instances I mentioned in my question were downloads from the website. Ithought I'd made that clear.



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Posted on Feb 12, 2010

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Sounds like you are trying to install tt home from your tt device. Go to the tt website and download from there.

Posted on May 04, 2009

  • ngadiscounts May 04, 2009

    All tt's come preloaded with tt home.exe. If it thinks you do not have tt home already installed it will try to install tt home.

    Try this delete tt home from your pc. Then make a folder on your desktop, name it anything you want or keep it as new folder. Next connect your tt to your pc and do not let tt home install. Go to my computer and open your tt drive then go to edit and select all, then copy all the contents of your tt and paste the contents into the new folder on your desktop. Now go back to my computer and reformat the drive on your tt. After you have done this eject your tt. You now have a complete backup of your tt never make a backup in tt home. After you have completed this task download tt home from the tt website again. After you have completed the download and installed tt home reconnect your tt to the pc. Then tt home should see your tt and ask if you want to install the operating system click ok. You will probably have to do this at least a couple of times to get the latest operating system for your device. After you have completed this go back to the backup you made in the new folder and copy and paste your maps, splashw.bmp screen, suspendw.bmp screen and antitheftw.bmp screen to the root of your tt (in other words don't open your tt drive just go to the drive letter without opening it and paste these items back to your tt). You should be ready to go then. One other thing when you minimize tt home and it goes to your taskbar right click the icon then you will be able to shutdown tt home completly or restart it.

    Hope this helps



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