TomTom HOME 2 (latest) refuses to recognize my device. If I connect the device with TTHome inactive, he wants to download and install TTHome. After installing I'm offered the option to start TTHome. At this point hovering over the TTHome icon in the system tray shows "TomTom HOME Navigation device connected", but nothing more happens.
If I then disconnect the device and reconnect, after tapping YES (to connect) eventually I get the upgoing booboop identifying a successful USB connection. At exactly this point the TTHome window flickers and sits there with the Device menu disabled.
It SEEMS as if, as soon as the device has connected itself to TTHome, TTHome restarts itself without the device connected.
The instruction book tells me that I should: 1. Connect my computer to the internet 2. Connect the unit to the computer (via USB) and start it /the unit) At this point TomTom HOME starts installing
In my case, if I connect the unit any time AFTER this, the same thing happens, TomTom HOME is reinstalled. The instruction book indicates that, once TomTom HOME has been installed, it will START automatically whenever I connect the unit. Conclusion: HOME is NOT installing correctly.
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Check to see that both these required items are installed. It is beyond the scope of this question to tell you how to do that, I'm sorry.
Received same error when trying to operate my TomTom Go from PC. Fixed
this by deleting (or renaming) file install.rdf. File can be found in
Windows 7 in:
Delete or rename the install.rdf file and try to operate your Go again
from TomTom Home. It will ask to install some software, reply OK and
I have the same problem in NL.. TT Home has problems downloading over Wireless connections.
Try connecting the computer to the internet via a cable. You may have to restart TTHome or maybe even your PC. The download should be quicker and more reliable :)
The problem is related to the MTU size and working around that can be very technical.
You have to make a manual back up of the device. Make a new folder on your desk top. Connect your device to your PC and turn it on. Go to my computer and look for tom tom storage device and open it. You will see all the folders that is in your tom tom. Copy and paste just the yellow ones into the new folder. When you have done this you can know reformat your device. Do this by right clicking on the tom tom logo (in my computer). Click fat 32 (full format). This will wipe everything off. Disconnect your device, you will see a red cross on the screen. reset the device with a paper clip (hold in for 30 sec) You will still see the red cross. connect back up to PC and install the latest application of to tom home on to the device. From here you can go to add maps ect, and put your maps back on the device. Tom tom home will give you all the updates your device will be missing. You will only need the maps so don't worry if you can not copy all folders (for whatever reason) you can get everything you need as well as free updates for free via tom tom home. Its only the maps you have to pay for.