Question about GE (PSS26MSRSS) Side by Side Refrigerator

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GE Profile Side by Side is getting too cold on the fridge side.

I have a GE Profile Side by Side, model PSS25NGN AWW. I have the temp in the fridge side set to 37 degF, but it is cooling down to around 29 degF and is freezing the food. I adjusted the temp control to 42 degF, but it doesn't help. The fridge will still cool to around 29degF.

Any idea what is wrong? Is the thermostat bad or is there a door between the fridge and freezer that is staying open and allowing the cold air from the freezer to get into the fridge side?


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  • darinfong99 Mar 01, 2009

    I have the same problem with my GE refrigerator. The food is freezing in the refrigerator side. An appliance part store sold me a temperature sensor and told me it would be located behind the control panel. But I removed the control panel and cannot find this sensor. Where is this sensor located?

  • matt_mizeur Mar 01, 2009

    I found the problem. The damper door was broke between the freezer and the fridge allowing too much cold air from the freezer to enter the fridge. Looks like I have to buy the Fan and Damper Assembly p/n WR49X10091 for about $90. What a rip off for a broken plastic door that should cost 50 cents.

    Once I removed the light shade from the top of the fridge, I was able to see the black damper door through the air vent and could tell it was loose inside the vent tube.

  • matt_mizeur Mar 08, 2009

    I also contacted GE this week and they are sending me a new fan and damper assembly. They also told me the cost was $130, but they would let me have it for $50. I went ahead and ordered it, but the super glue has been holding so far on my old damper door. There was an appliance store in town that carried the part as they see demand for this all the time, but they wanted $108 for the part. I recommend contacting GE customer relations if your damper door breaks as it will be cheaper than your local stores for a replacement part.


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I have a GE refrigerator with the same problem of my food freezing in the refrigerator. I spoke to an appliance part person and they sold me a temperature sensor for 20 bucks. They said it would be located in the control panel, but I took the control panel off and can't find the sensor. I'm now looking on yahoo answers to find out where the sensor is located.

Posted on Mar 01, 2009

  • darinfong99 Mar 01, 2009

    I found 2 thermo sensors on the wall adjoining the freezer. Now I'm unsure if I just pull the wire out of the little blue attachment or does the blue attachment come out as well with the wires.

  • darinfong99 Mar 08, 2009

    Thanks for the advice. The damper door was broken on my GE Profile refrigerator. I found this web site It appears that these damper doors are a problem in GE refrigerators. I called GE and ordered the part. I also filed a claim because I lost so much food. They gave me a $90 credit. The part was to cost $130 and they charged me $40. The part took me 30 mins to install. It sounds like GE is aware of this problem. On the blog, people called to file a claim with the customer service dept and GE sent them money for the lost food. I also learned from GE that the control panel is a problem with the refrigerators. They might send that out with a discount. It was really surprising that GE was so helpful in customer relations especially in this economy.


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