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Disconnect power to the washer then tape the lid closed. Lay the washer carefully on its front panel on a padded surface then check the four suspension spring/rod assembly. Make sure the suspension doors are properly attached to the outer tub to prevent an off balance situation that may lead to the banging of the basket to the outer tub during the spin cycle. Also ensure the machine is balanced and properly or evenly seated on the floor.
Highly likely that either your bearings or spider arm has gone out, this is no easy fix. You can 'search' above or click on 'troubleshooting' in blue to browse
RepairClinic.com (which is good) espares.co.uk AppliancePartsPros.com Try these sites for spares.
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