Question about HP PSC 1510 All-In-One InkJet Printer

1 Answer

An envelope is stuck inside the machine.

I cannot gain any access to the rollers inside the machine that are gripping the envelope. Is there any way to free the envelope quickly and safely?

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 2,120 Answers

Open the rear access door

Posted on Mar 02, 2009

  • Leroy Elliott
    Leroy Elliott Mar 04, 2009

    Thanx for the FixYa! rating,



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Printer will not print on envelopes and then jams

In this case would you be able to provide me with the Printers Brand Name and Model?

I would also like to inform you that if your envelope is getting stuck in the paper tray check if you have any foreign substances on it.

Take a size 10 envelope and fold it in a way that it looks like a millimeter scale.

Now insert one part of that envelope inside the paper tray in such a way that it touches the paper roller inside the printer and move it back and forth for at least 10 times and then try to print.

Best of Luck :)

May 10, 2016 | HP J5750 ink

1 Answer

The printer is showing a paper jam even when no paper is stuck. The help instructions are not very useful. How do I get rid of the paper jam message and go back to normal use Thank you

Quite often these sort of problems are caused by the paper feed roller(s) becoming too smooth to pick up the paper. Gain access to the roller and, using a very fine emery paper, about 600 grit and gently rub it all the way round and along to give it some grip. When I say "gently", I do mean gently.

Oct 30, 2013 | Toshiba EStudio 223 Copiers

1 Answer

I had a paper jam from an envelope that I was trying to print. I opened the back of the printer and tried to pull the jammed envelope out. However, one corner of the envelope tore off and has lodged...

This seems to be fault in the transport of the paper in the rollers. Since you had used an adhesive based envelope for printing, it is possible that some glue has got clogged into the rollers. If not there can be some jammed paper in the rollers or the mechanism.
So start this work only if you are mechanically able with the right tools.
Remove the covers to get access to the mechanism . Remove the motor drive assembly , the fitting of the motor to the mechanism. Once this is removed the rollers can be turned manually so that you will be able to feed a paper to see the progress of the movement while studying if there is any obstruction or damage to the paper.
There is a in-detect sensor, usually an opto-coupler , make sure this is not clogged or dirty as this IR detection feeds the signal to the processor for starting the motor drive feed.
Reassemble but make sure the rollers are aligned to be in equal gap to feed the paper without a side pull. Now you must print and see if the fault has changed. If not repeat the above work to confirm the area of obstruction

Jul 07, 2011 | HP Photosmart 3110 All-In-One InkJet...

1 Answer

Our infoprint 1125 is on a ibm mid range computer system & is accessible to 9 users. when we print an envelope, the printer asks for a manual load of the envelope, how do i change this to automatic...

It's been my experience with these machines that envelopes are always fed through the manual feed tray.

The Tray 2 cassette's pick up assembly is different than the manual feed,
it has 2 rollers that have a wide area they can pick up while the manual feed has just 1 single roller.
If you remove the tray cassette and look under the printer you can see the two rollers, these would probably have a hard time picking up a standard size envelope.
Also the tray would have to path the paper up and would have to bend it through the paper path which can cause problems with the flaps on the envelopes.

Best method is to use the manual feed tray and to also have the back cover open so that the envelopes path straight through the printer without being curled.

(I've seen these in a ton of places ranging from small business to banks and they always have the envelopes in the manual feed)

Jun 08, 2011 | IBM Infoprint 1125 Laser Printer

1 Answer

I have an envelope stuck inside my canon mp620 printer somewhere. How do i get it out?

There are three areas for paper jam clearing.
1. Under the scanner cover
2. At the rear of the printer is a small door with rollers at the top. it comes away from the printer from the left. There are some small pins to hold it in on the right. Swing it out to remove the door.
3. The cassette tray. Remove the tray to expose jammed paper or envelopes.

Here is the diagram for the rear door.
Do not touch any components inside the printer.

May 21, 2010 | Canon PIXMA MP620 All-In-One InkJet...

1 Answer

The paper in my fax 575 always get jammed when receiving a fax.

Rubber rollers in the paper path probably have lost their grip; the surfaces become glazed and slip instead of transporting the sheet as they should.
Gaining access to the paper path varies in difficulty since many later units may be partly snapped together and use few screws for assembly.
If you decide to attempt this, use a hard cloth and naptha (lighter fluid) to scrub the rubber rollers; this should produce some black smears on the cloth if the rollers are glazed. Don't use alcohol since this will dry them out further. Naptha is safe for most plastics and aggressive enough to cut the glaze. While you are inside, check to make sure there are no scraps of paper complicating things.

Feb 14, 2010 | Brother FAX-575 Plain Paper Thermal

1 Answer

My 4L has stopped being willing to pull in envelopes or single checks via the envelope feed. It also won't pull a regular-size sheet of paper in from the manual feeder. I have to place the paper in the...

There are two sets of rollers inside the HPLJ4 series. One set is immediately above the document feeder tray. A second set is inside the rear cover. The problem you describe can often be fixed by cleaning the existing rollers. I would remove the toner cartridge from the front of the machine, then I would get a hose type vacuum cleaner and a small paint brush. I would clean the inside of the machine. I would open the back cover and visually inspect the rubber wheels (rollers) to make sure there were no flat spots on them. I would remove the paper tray and turn the machine over and visually inspect the bottom roller wheels to make sure there were no flat spots on them. I would get some cue tips and drugstore denatured alcohol and clean every roller I could find.
This worked for me for more than five years after i first noticed the problem on a LJ4 that printed over 100 sheets a day for a small business.

Nov 24, 2009 | HP LaserJet 4L Printer

1 Answer

The envelopes continue to get jammed and won't feed properly something with the rollers?

it happens when the paper feed rubber rollers get extra smoothened.just ope up the printer and scratch the rollers a bit with wall scratch glass paper. it will again grip the paper properly after that.its a common issue and gets solved easily.thanks.

Jul 08, 2009 | Samsung SCX-4725FN All-In-One Laser...

1 Answer

#10 envelope stuck in machine

Please try these steps:

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Apr 26, 2009 | Office Equipment & Supplies

1 Answer

Envelope printing

I have an older, but similar, 5510 model with the same problem. A partial solution that works about 75% of the time is to tuck the envelope flap inside the envelope and give the end of the envelope that is to feed into the machine a slight curve by gentlly bending it on both sides. Then make sure there are only a few sheets of paper in the paper tray (less than 1/8" thick stack). Position the envelope so it is only about 1/2" from the end of the paper in the tray so the feed rollers have to transport it into the machine. I also have to set the margin for the return address in Word to be 1" from the edge of the paper so it prints in proper position, but this may be a problem with my Word 2000.

Feb 07, 2009 | HP Officejet 6310 All-In-One InkJet...

Not finding what you are looking for?
HP PSC 1510 All-In-One InkJet Printer Logo

Related Topics:

51 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides