My Saeco Giro Gran Plus coffee machine will not grind beans. It starts up normally and achieves a green status light. However, when you press the brew button, the machine does not make a grinding sound and the red error status light turns on. I could not find a troubleshooting routine for the grinding assembly. Can you provide troubleshooting solutions to correct this problem?
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I don't believe you can. There is a switch that turns off the grinder if you remove the lid to the bean hopper. The grinder adjustment is under that lid...so, unless you bypass the switch in the lid (which can be done) you cannot get access to the grinder adjustment.
If it is working before, probably the coffee chute is clogged up. You can remove the bean hopper and see where the coffee drop into the brew unit.If the chute is still attached just clean the blockage, if it is broken you will have to remove the grinder and replaced it.
Try this remove all the beans using a vac cleaner, then turn to lowest-finest number, then remove screws on grinder lift chamber and turn knob to coarsest setting and reassemble and try machine, remember to adjust grind when machine is grinding.
This happens due to condensation caused by steam developed at the end
of the grinding cycle. Make sure that the grinding chamber is
completely cleaned and dried before using the grinder.
Turn the whole bean chamber to the right until it
can be lifted off the base. This will allow you to clean the grinding
wheel. NOTE: Never use water or liquid for cleaning the lower grinding
section of this appliance.
Clean interior recesses with a soft brush (not provided).
the whole bean chamber and lid and the ground coffee chamber and lid in
mild detergent and water. These items are only dishwasher safe on the
top rack of your dishwasher. Wipe exterior with a damp cloth. Do not
immerse mill in water or any other liquid or place in dishwasher. Use
only non-abrasive cleaners to remove stains.
completely drying, replace whole bean chamber. Important: when
replacing whole bean chamber, screw on completely before setting
grinding rate. Turn chamber clockwise (as viewed from top), until it
will not turn. Fill with whole coffee beans for grinding and replace
Replace ground coffee chamber and lid, making sure it snaps securely into place.
Follow these instructions to put grinder back together...
Items needed to clean grinder
1- #2 Phillips head screw driver
1 Cleaning brush
Remove all beans from the bean hopper, vacuum out any
beans that cannot be scooped out by hand.
Remove the front and back screws and pull off bean hopper
container from the machine. (Note: The rear screw is longer
than the front screw.)
Note: Doser adjustment knob is available only on Vienna
Digital and Vienna Deluxe Rapid Steam.
Place screws in a safe place so that they will not be lost.
Cleaning the Grinder Viennas
Before beginning to clean the grinder please be sure to turn the machine off and unplug it from the wall
socket. Grinder Tip: Using an oily bean will cause the coffee to build up quickly and clog the grinder.
Saeco recommends using a medium to dark colored bean that is not oily.
After cleaning the grinder and then brewing a cup of coffee it may take 2-3 grinding cycles for the machine
to dispense coffee.
Remove the black rubber gasket, then vacuum additional beans or grinds from the grinder area (Fig. 1).
Rotate the outer ring of the grinder counter-clockwise until the red line is at the 12 o'clock position (as
viewed from the front of the machine) or until the red line on the outer ring is 180º from the opposite red
line on inner burr ring (Fig. 2).
Lift the inner burr ring out of the assembly (Fig. 3).
Figure 1 Figure 2 Figure 3
Vacuum out any residual grinds from inside the grinder and clean the grinder burrs using the cleaning
brush (Fig. 5). Clean out the grinder coffee chute using the end of the cleaning brush (Fig. 5).
Remove the drip tray, open the service door, remove the dregdrawer and brew group. Gently pull
down the coffee doser door and brush out any ground coffee that may be inside the chute (Fig. 6).
Be sure that the red line on the outer ring is still in the 12 o'clock position. Place the inner burr ring back
into the grinder making sure the red line on the inner burr is at the 6 o'clock position or 180º opposite from
the red line on the outer ring (Fig. 2). Once the inner burr ring is in place, rotate the outer ring clockwise
until it will not turn any further. At this time the two red lines should be aligned. The grinder is now at the
"0" position. Replace black round rubber gasket (Fig. 7).
Take the bean hopper container and rotate the grinder adjustment wheel to zero (0) (Fig. 8) and the doser
adjustment knob to the minus symbol (-) (Fig. 9). Slide the doser adjustment gear toward the left of the
machine until it stops. (Note: The Vienna Black does not have a doser adjustment knob. Only the Vienna
Digital & Vienna Deluxe Rapid Steam have a doser adjustment wheel.)
Reinstall the bean hopper container being sure to use the LONG screw in the back, then replace the finger
guard using the short screw in the front of the container. Once the bean hopper container has been
reinstalled, rotate each knob through the full range of motion. The grinder knob should rotate from (0) to
(18) and back, and the doser knob from the minus symbol (-) to plus symbol (+) and back.
Place the grinder adjustment knob at the eight (8) position and place the doser knob at the halfway
point between the plus symbol (+) and the minus symbol (-) symbol, or to your preferred settings.
For questions or concerns please contact Saeco Customer Service
at 800.933.7876 or email at email@example.com.
Figure 4 Figure 5 Figure 6
Figure 7 Figure 8 Figure 9