Question about SanDisk Sansa e260 MP3 Player

1 Answer

Sandisk e260 froze after power up.

When I turned the Sandisk Sansa e260 on, the screen just showed "Sandisk Sansa" then started frozen at this screen. I then pressed and held the Power button for nearly 8 seconds, then the device was turned off without showing "Good bye" as I normally see. I attempted to connect the device to my PC via the USB port. However, windows cannot recognize the device.

Posted by on

  • kktpham Mar 01, 2009

    Thank you for your respond.



    When I plug the device into the PC. At first, it was not recognized. It seems like the handshake between the PC and the device failed?

    Then a minute later, it was recognized as MTP device, but the device never shows up in the Window explorer (or my computer as you asked). I tried to refresh win explorer several times, but still could not get it to show up.



    I really appreciate if you can give other suggestion.



    Thanks,

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1 Answer

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  • 11,896 Answers

Sounds like a firmware program problem and will have to be replaced. You could download an updated firmware but you will have to get a pc connection. 
After your device is plugged in, are you able to go to  "my computer" and see a drive folder that has your device on it.

Posted on Mar 01, 2009

  • Nate Stansfield
    Nate Stansfield Mar 04, 2009

    make sure you have the latest driver update installed for your device. Most of the time, connection problems are due to out of date driver or not allowing device through firewall. Usually it's the driver.

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1 Answer

Frozen screen


Hello,

When the Sansa e260 is frozen, first try to reset the player.

How to reset the e200 series player:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.
When resetting does not solve the problem, a reinstallation of the
firmware should be performed.

Need more help ? Just post a comment.

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I had the same problem with mine freezing. It happened when I kept pressing the back track button (on left side) to go back to an earlier song. It then froze in the middle of a song, couldn't hear the song, the time of the song was frozen, etc., and the unit stayed lit, despite pressing all the buttons. I tried holding down power but nothing happened. I read another person's post that you need to hold it down 15-30 seconds. I did this and it worked, you just have to hold it down until it shuts down, which was about 15 seconds as suggested, could be longer for others.
For me, next time I wont keep clicking the tracks repeatedly, I'll simply go out of the song and back to the song I want through the menu.
Thank you for the good posts. Glad I didn't have to mess with the battery like others....



May 14, 2008 | SanDisk Sansa e260 MP3 Player

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I would recommend you to update the firmware on the device..the reason the device is frozen is because the firmware is corrupted..follow the link below to get the firwmare upgrade..
**Please rate accordingly..
http://www.sandisk.com/Retail/Default.aspx?CatID=1376
Thank you
Computerrep

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On the body of the player try to find a hole that says reset button. With needle push inside and restart the player. That could help.

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1 Answer

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You have to reset the mp3. All you have to do is turn it on and hold the power button for about 15 seconds, or until it shuts off itself. And if that doesn't work you can unskrew the skrews at the back and take out teh battery pack for one second, and put ti right back. That way it would reset on itself and nothing will go missing...

Good luck =)

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tyr taking the battery out or try holding the power button and the play button at the sametime for 20 secs.

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I had the same problem. Just wait until the battery will be out of charge and then charge it again with your computer. Turn it on and you go. (Sorry for my english, i'm french)

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