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I just bought a Liteon 8x external slim dvd writer for my dell inspiron 5100 laptop and it is supposed to just be a plug and play. When i plug the usb into the back of my computer it says that it cannott be installed because it is not recognized. When i go to the device manager and try to install it, it says Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

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  • Ben Wabnick
    Ben Wabnick May 11, 2010

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Hi there
have you tried to booting into bios and making sure that your plug and play is enabled and that the usb ports are enabvled then save and reboot

Posted on Mar 01, 2009

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