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If it slows down when mixing, it is most likely that the mixer is being asked to do more than it is capable of. If it slows down when nothing is in the bowl, then the motor/gears/lubrication needs looking after.
First congrats on the great mixer that you have. next the pro 6 or professional 600 series mixers are of an entirely different design than the one that you have even though they are both bowl lift. Do you really need 6 quarts capacity? The pro series is a 575 watt mixer BTW, and it will have more power available to you IF you are doing bread or a lot of food grinding, if that is a requirement that you have then the 6 / 600 series is the better suited mixer but if all you are doing is general medium to light mixing duties then fix and keep the K5SS it a great machine,
You can get the high speed back if you want to play with those three screws. there is a timing scheme for your mixer and it is set and adjusted by manipulating those 3 screws. The bottom center screw is for speeds 6 8 and 10. The best choice is to replace this switch, about $10 bucks on ebay.
By not working to mean that the planetary gear wont move? or does it just make a weird noise when it is on a low setting? If the gear is completely stripped the unit shouldn't run on any speed regardless if there is mixture in the bowl or not. Since I can't see the mixer I would say that there might be a slight tear in the gear which would only allow the mixer to get stuck on a slow speed where as on a high speed it is running fast enough to skip that particular tooth. I understand that the mixer is brand new but when it comes to mixers you can strip a gear right out of the box depending on the consistency of the batter you are mixing. If the machine is under a year old it is under warranty and you are allowed free service by an authorized repair center in your area.
You need a reputable repairman. My gears were stripped after trying to mix a very thick dough. It would only work on high speed. After it was repaired.... I still use it, all the speeds work, and that has been 15 years ago. My mixer was at least 8 years old at the time of the "stripping".
Are you mixing at a high speed. For bread, you shouldn't go above a '2' setting on most of the mixers and keep the time fairly short -- more isn't needed.
Sorry if this is redundant, but info posted to another problem works here as well:
KitchenAid has one of the best user forums of any company as far as I'm
concerned. The participants are great and the monitors are exceptional
(some of the best problem solvers you are likely to run across). You
may find your experience already has a thread, if not, post it. I
checked in and they seem to have added a video library that has some of
the topics I've seen posted at this site.