Question about Arris Touchstone 450a (CM450) Modem

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Wi-Fi isn't working

I have a Belkin wireless router and an Arris modem with the model number TM502G. We recently switched from AT&T to Comcast, and since then, neither our Wii or laptop can connect to it with Wi-Fi. I checked it out on my laptop, and it says the router can't connect to the Internet. So the only thing that's working is the home computer. I've tried almost everything, but I still can't connect. I even tried plugging in the laptop into the router and the modem with the Ethernet cable, and I still got nothing. Anyone have the same problem?

For reference, my router is Belkin model F5D7230-4, the modem is Arris model TM502G, the home computer (that CAN connect) is running Windows XP, and the laptop (that CAN'T connect) is running Windows Vista.

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  • Anonymous Mar 16, 2009

    I have the same problem with my netgear modem, although it did work for 2 months before crashing.

  • Anonymous Apr 02, 2009

    I'm having the exact same problem, even down to the laptop symptoms.

  • Anonymous Apr 04, 2009

    This is gamefreak2294 again. We found out what it was, but it's not fixed yet. Comcast said we didn't pay to have wireless, but we shouldn't have to, because we have the wireless router. They also said it was over $100 to get wi-fi, and an extra $2 per month. We're going to discuss this with the manager.

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  • 31 Answers

This could be a duplex issue. When you log into the belkin does is assign you an IP address? Have you used a ballpoint pen to reset the EMTA since you have connected the router?

Posted on Apr 09, 2009

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