Question about HP Officejet 6310 All-In-One InkJet Printer

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Unexpected error for HP Officejey 6310 All-in-One

Once I started the installation for my printer, everything seemed fine. I restarted (like it told me to) and when I came back the installation was at 96% and was about to finish, when it came up with this:

"The program has encountered an unexpected error.: ?"

That's all it said. The only thing I did different in teh setup was I didn't connect the phone line. I'm not going to fax with this printer, so I didn't think I'd need to. I did the setup exactly the same in every way except for that. How can I fix this? This error box keeps up popping without end.

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  • rsimunac Mar 01, 2009

    I waited for the program to tell me to plug in the USB cable.

  • gnelson83 May 11, 2010

    did you connect the printer to the computer before it told you to? usually you need to install the software before you can plug the USB cable in. If that isn't the problem then I don't really know.

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  • 26 Answers

Remove printer from in "Device Manager" and start over...nothing easier than this will resolve your problem.

Posted on Mar 01, 2009

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