Question about HP Officejet 6310 All-In-One InkJet Printer

1 Answer

Unexpected error for HP Officejey 6310 All-in-One

Once I started the installation for my printer, everything seemed fine. I restarted (like it told me to) and when I came back the installation was at 96% and was about to finish, when it came up with this:

"The program has encountered an unexpected error.: ?"

That's all it said. The only thing I did different in teh setup was I didn't connect the phone line. I'm not going to fax with this printer, so I didn't think I'd need to. I did the setup exactly the same in every way except for that. How can I fix this? This error box keeps up popping without end.

Posted by on

  • rsimunac Mar 01, 2009

    I waited for the program to tell me to plug in the USB cable.

  • gnelson83 May 11, 2010

    did you connect the printer to the computer before it told you to? usually you need to install the software before you can plug the USB cable in. If that isn't the problem then I don't really know.

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 26 Answers

Remove printer from in "Device Manager" and start over...nothing easier than this will resolve your problem.

Posted on Mar 01, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have hp officejet 6310 all in one, but the


Please visit- http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=1119598 and download the full feature drivers and save it on your computer.

2. Uninstall the existing driver from program and features under control panel.

* To search for progam and features, Click on start or the windows vista logo on left bottom, click on control panel, clck on program and features and then unistall the printer driver.

3. Power off the printer and unplug it from computer.

4. Install the printer from the saved drivers and plug it when asked.

Restart computer once the installation is compete and hope the scan would work after this.

Mar 24, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

HP C4480 all-in-one scanning errors


Frankly Vista is a dog, and I'm not surprised at your difficulty. Have you tried installing the printer from Vista itself, rather than using the Printer CD? This can work if the printer CD is for XP (as many are).

Jun 26, 2009 | HP PhotoSmart C4480 All-in-One Printer ...

1 Answer

Unable to check cartridge ink level on new computer.


i think the problem is on that software.pls check the software cd or DVd. if it is fully compatible with windows vista.

Jun 13, 2009 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

Unable to print on my computer


Hello sir,

you go on HP Officejet 6310 All-in-One printer, double click on it, a small window will appear, delete all recent commands
if problem not solve then turn off your pc and printer both and unplug the U.S.B cable, now turn on the pc and delete HP Officejet 6310 All-in-One driver and restart pc then install the driver manually again and print your documents again.

thanks

Jan 14, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Won't scan document to my mac os x


download the new drivers and firmware from the HP site. that is updated and should work just fine

Apr 30, 2008 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Installation error


I think you are note following the installation guidelines carefully,all you need to do is install the drivers once again for the installation of your hp all in one and then run the setup file it would be done!

Feb 09, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Hp psc 1317 unable to use hp director scanning


Uninstall "HP Director" and replace with "HP Solution Center" New Updates (especially IE 7) make this application incompatible. Ed

Aug 06, 2007 | HP PSC 1315 All-In-One InkJet Printer

Not finding what you are looking for?
HP Officejet 6310 All-In-One InkJet Printer Logo

Related Topics:

75 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96417 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...