Question about HP Officejet 6310 All-In-One InkJet Printer

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Unexpected error for HP Officejey 6310 All-in-One

Once I started the installation for my printer, everything seemed fine. I restarted (like it told me to) and when I came back the installation was at 96% and was about to finish, when it came up with this:

"The program has encountered an unexpected error.: ?"

That's all it said. The only thing I did different in teh setup was I didn't connect the phone line. I'm not going to fax with this printer, so I didn't think I'd need to. I did the setup exactly the same in every way except for that. How can I fix this? This error box keeps up popping without end.

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  • rsimunac Mar 01, 2009

    I waited for the program to tell me to plug in the USB cable.

  • gnelson83 May 11, 2010

    did you connect the printer to the computer before it told you to? usually you need to install the software before you can plug the USB cable in. If that isn't the problem then I don't really know.

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  • 26 Answers

Remove printer from in "Device Manager" and start over...nothing easier than this will resolve your problem.

Posted on Mar 01, 2009

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Trying to use USB connection. Power good. Program install seems correct. When told to connect USB to computer, nothing happens (no recognition.) Have to cancel out of install. Have checked out supplied...


Following are three possible issues you can easily investigate and correct:

Upgrading DLS or Adding an Additional LabelWriter

A previous LabelWriter printer may still be installed with documents in the print queue. You must delete any documents in the print queue for all previously installed LabelWriter printers before proceeding with the installation.

1.Open the Printers folder. Based on Operating System and system configuration, the Printers folder can be accessed in one of the following ways:
Start > Settings > Printers
Start > Control Panel > Printers & Other Hardware > View installed printers or fax printers
Start > Control Panel > Printers & Faxes

2.Double-click on the LabelWriter printer, the print queue will open.

3.Delete any pending print jobs and close the print queue.

4.Reboot your computer and re-run the DLS installation.


Installing DLS and a LabelWriter for the First Time

Some antivirus or anti-spyware applications may prevent the installation of DLS and the LabelWriter printer. You may have to temporarily disable these applications in order to successfully complete the installation.

1.Restart your computer.

2.After restarting, temporarily disable any antivirus and anti-spyware applications.

3.Install DLS, connect the LabelWriter when prompted during the installation.

4.Once installation has completed, re-enable any antivirus or anti-spyware applications.


DYMO Label Software Fails to Install because Word or Outlook is Running

While installing the DYMO Label Software (DLS), prompted with a message that Word or Outlook is open. How can I resolve this?

1.Exit Word and Outlook.

2.Open Task Manager.

??¦To open Task Manager press Ctrl - Alt - Delete.

3.Click on the Processes tab in Task Manager.

4.Verify that WINWORD.EXE and OUTLOOK.EXE are not running processes. If present, select every instance of WINWORD.EXE and OUTLOOK.EXE and click on End Process.

5.Close Task Manager and reinstall DLS.


Should you require updated driver/software for your printer and operating sytem, check here.


Trust this helps resolve your installation problems. Please vote.

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I have to agree with you Zeizz. We bought our 5100 in the fall of 2007. After...


Tip of the day:

DO NOT buy a KODAK printer. It is pure **** but worse is the service you'll get from Kodak when you run into a problem.

Their service or lack of service makes me wonder if KODAK isn't about to go into receivership. There is such a desperate tone to their way of doing business these days it makes you wonder.

I've owned all HP printers at home and at work and NEVER had a problem with one of them.

The Koday 5500 displayed a printhead error the same day I purchased it and the issue hasn't gone away.

Stay away from ****.

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try this plz dont for get to rate
1. Turn the printer off.
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lizzie,

unplug the printer from the computer, then delete it from printers and faxes, then try to uninstall EVERYTHING that has anything to do with your printer. once you've done that go to your program files and delete the folders that would have anything to do with your model printer (canon folder/epson foler etc etc) after youve restarted, while the printer is still unplugged, install the driver, then restart your computer, once youve restarted go ahead and plug in the printer to the computer. if you still have trouble after that please give me specific error numbers if any.

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Try a clean install:

Turn off the printer and unplug it

Go to control panel and unistall printer
Turn off all your running programs including your virus control
(look in the lower right corner and click on each little icon there and turn off everything you can)
Now reinstall your printer. When it is finished, if it has not told you to reconnect your printer, do so now.
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Good Luck. Please let me know if this works and rate my solution. Thank You.

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