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HP laptop DVD Problems.

When I insert a DVD into my HP laptop, it cannot read it. It says there is no disk entered. It used to work, just one day it just stopped working. It reads some DVD's, but others it won't. It is so weird. And the DVD is clean, and spot free.

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  • govideodfw May 07, 2009

    I have the same problem. My toshiba dvd drive will not play the dvd movies but it will play data dvd. When I load in a disk it does recognize the DVD title and windows media player launches and runs but the screen is blank and the video is not playing. Any suggestions would be good. Thank

  • Peter Steiert
    Peter Steiert May 11, 2010

    This might be a problem with the laser that reads discs inserted into the drive. Either it is dirty (you can't clean it) or broken. It is my personal opinion that it's easier to replace the DVD drive than it is to repair it.

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Are the DVDs youre having problems playing movies? If so the decoder may be missing. Confirm for us if the disks youre having trouble with are movies. Data DVDs should play with or without a decoder. Programs such as PowerDVD should solve your problem if this is the case.

Posted on Mar 02, 2009

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Blue Ray not working


One of the advantages of owning an HP Pavilion includes playing your favorite DVDs conveniently at home or anywhere with your HP Pavilion laptop or notebook.
Whether you have Windows 7 or Windows Vista, your HP Pavilion may experience problems playing your DVDs.
For example, sometimes you may have a DVD movie skip while playing, which can happen frequently with a lot of DVD handling, such as with rental DVDs.
Perhaps your DVD player does not recognize the DVD and rejects it.
When you troubleshoot your HP Pavilion DVD player, you become more acquainted with your HP Pavilion, plus you can get back to movie-watching sooner.
Clean the DVD if you notice any skipping while playing or if the DVD stops.
You can clean the DVD by wiping it from the center to the edge using a lint-free cloth and filtered water.
Avoid watching DVD movies while you have a virus system scan operating on your computer system.
Reschedule the virus scan to another time or disconnect the scan temporarily and then reconnect the scan when you have finished watching your movie.

Disconnect from the Internet while watching movies.
Other programs on your HP computer can access the Internet and disrupt the movie as you watch.
Turn off your printer, scanners and other external devices connected to your HP Pavilion while you watch movies.
This allows your computer to concentrate its resources on your DVD player.
Install the latest DVD player updates from the HP Support and Drivers website for the best DVD performance.
Test the DVD Drive
Insert the DVD into the HP Pavilion DVD drive. Close any window that opens automatically.
Click "Start" and then "Computer."
Right-click on the DVD player icon and then choose "Explore."
Check to make certain you placed the DVD into a DVD drive.
If the HP Pavilion DVD drive ejects the disc or prompts you to insert a disc, it does not recognize the DVD.
You can also try inserting another DVD disc. If you do not see folders appear, such as VIDEO_TS and AUDIO_TX, you may have a defective disc, or the DVD may not be compatible with your DVD drive, such as a Blu-ray disc.
Try a different DVD movie.
Insert a regular CD into the DVD drive to see whether HP can read it, after you have tried playing several DVDs.
If the drive can read the CD, it may not be the DVD drive.
Have the internal ribbon cable replaced if the drive cannot read the CD, or have the DVD drive replaced if a new cable does not help.
Reinstall DVD Software Windows 7
Click "Start," "All Programs," "Recovery Manager," and then "Recovery Manager." Click "Continue" if prompted by Windows 7. This will bring up the HP Recovery Manager window.
Click "Software Program Reinstallation" and then "Next."
This will bring up the HP Software Program Reinstallation window, which allows you to reinstall the programs that originally came with your HP Pavilion.
Click "Next" and then follow the instructions provided.
Restart your computer after the driver installation.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
Reinstall DVD Software Windows Vista
Click "Start," "All Programs," "PC Help and Tools" and then "Recovery Manager." This will bring up an HP window called Recovery Manager to help you recover HP Pavilion drivers and programs.
Click "Next" and then select "Yes" or "No" when prompted to perform a program recovery.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
HP Pavilion PC Laptop Blue Ray not working
Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
The Hewlett Packard DV7 Entertainment Notebook has a Blu-ray player, but as the technology advances you have to keep the software and firmware on the system up-to-date to ensure compatibility.

Reboot your Pavilion notebook.
A minor miscommunication between the disc drive and Windows Vista or 7 may lead to a disc read error.
Rebooting clears your system's memory and forces Windows to reload all of your device drivers, which may resolve a minor kink.
Play your Blu-ray disc to see if the problem is solved.
Open QuickPlay and update it.
Double-click the "Update" button to open "Updates and Enhancements."
Double-click "Get the latest QuickPlay updates."
Select "Download now!" on the next screen and wait while the file downloads and installs.
Close and reopen QuickPlay and insert the Blu-ray disc again.

Update MediaStart regularly.
This program tracks updates for your Blu-ray player's firmware, the software coded onto the device to tell it what kinds of discs it can read.
Open MediaStart and select "Update your MediaStart." Updates are only listed when available, so if you don't see an update, check back in a few weeks.
Each update for the Blu-ray player enables you to play more recent discs, since some interactive features may not be compatible with older software.
Restart after each update.

Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
These codes or disc-specific updates are stored on the disc.
If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.

Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.


HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837

Jul 23, 2013 | HP Pavilion PC Desktops

1 Answer

Dvd+rw nd-2100ad no disk in drive error


Can you see DVD-RW drives indicator busy when you insert that disk for a long time? if so, your drive may not going to read that disk. If it is in case of CD disk, sometimes DVD-RW just can't read it while very old CD-ROM can read! If this happens in case of other CD/DVD witch is readable by other DVD-RW, You may just try to clean the lens of your drive.

Jun 29, 2012 | HP Pavilion a620n (PC028A) PC Desktop

1 Answer

When I turn on my HP Pavillion dv6000 it starts up but when it gets to the screen where you type in your password its black with the cursor on it.


marissalynn5, use the Restoration Disk, and choose Non-Destructive Installation when asked. (Repair)

If you do Not have the Restoration Disk (CD);

In the USA the disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship. $24 for a 2 to 3 day ship.

Call HP Support's toll-free phone number 1-800-474-6836.
24 hours a day, 7 days a week.

Tell the representative that you need the Restoration Disk.
The representative may ask for the Product Number, or the Serial Number.

This is on the Bottom of the laptop in the white Service Tag.
P/N = Product Number
S/N = Serial Number

Turn the laptop on, install the disk in the DVD optical drive, close the drive tray. Perform the above.

If you are not in the USA, here is HP Support Worldwide contact information,

http://welcome.hp.com/country/us/en/wwcontact_us.html

[ If I may. If you are not in the USA, and obtain the Restoration Disk, may I ask how support treated you, and the cost of shipping of the disk? Was the disk free? ]

If using the Restoration Disk does not cure the problem, then I have bad news.

The HP Pavilion dv2000 series, Pavilion dv6000 series, and dv9000 series, have an inherent problem with the graphics chip.

This video explains the problem, and the repair, and possible warranty work by HP,

http://www.youtube.com/watch?v=bnkQNmKauEc

Dec 02, 2010 | PC Desktops

1 Answer

HP Pavillion a6200n PC cd not working, but the DVD does work. When I put a cd in, it will not work. When I click on the drive, it asks me to insert a cd, it closes but does not play. The DVD works when I...


Your CD drive has an internal failure which is usually the laser head. It would be cheaper to replace the drive or use your DVD drive to read CD's then to have the laser head replaced in the CD drive. The disk tray motor system is not connected with the read write system in the drive and the tray ejecting or loading a disk is not an indication of the health of the drives logic system or laser head.

May 20, 2010 | PC Desktops

1 Answer

My TSST corp TS-H653R CD/DVD does not recognize that a


HP uses a method to determine if an optical drive has failed. Basically in a nutshell, if the drive will not read a disc, or if it will not write to one, then the drive is defective.
When the diag tool asked you to insert a "data disk" it's not asking for any particular disk, just one with data on it so that it can test itself.
if it does not recognize the disk in the machine, then try another disk. if the issues persist, the drive is definately failed.
hope this helps!

Aug 31, 2009 | HP Pavilion Elite e9180t PC - 3.00 GHz;...

2 Answers

Hp IQ780A has a2discs stuck in the dvd drive


Woah! You don't want to hear this but forcing a second disc into the drive has probably destroyed the drive read head. They are pretty tough and it might be able to survive but you will most certainly have to dismantle the drive to remove the DVD and not create any more damage. Kind of like scraping someone elses car in a parking lot. More damage is done when you try to back off of the other car than the initial hit. (not like that's ever happened to me :) )

Jan 08, 2009 | HP TouchSmart IQ770 PC Desktop

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