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What worked for me was to call my phone from another phone and leave myself a voicemail. I then went in and retrieved and deleted that voicemail. Once I hung up from my voicemail service my handsets reset about 10 seconds later.
Many people confuse voice mail with answering machines. Most of the time if you have voicemail that is provided by your phone company you will hear a stuttered dial tone when you pic up the reciever. If this is what you hear you should call the service provider and they will explain how to retreive your messages and delete the old ones. Are you able to listen to you messages? If you have voice mail, you do not need the answering machine turned on on your phone.