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B&W Xerox copier XC23 has code J7 and will not print

J7 code states it needs a new drum. The drum is fine. The copy count on the machine is 60003. The copy count probably triggered this problem. Is there a way to reset the count? Do I have to get a new connector part for the end of the drum? Could the count also indicate that the copier will also have to have the toner replaced at the same time?

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This machine has a battery on the main board. The battery might failed, they will last for about 7 years. When the battery fails then so will the NVM.
Some NVM information can get garbled. This problem may be associated with it.
Some of the values can be checked and changed in diagnostics, most cannot.

If you replace the drum and the machine will not reset, replacing the main board may fix the problem. Make sure the connector on the back of the machine does connect to the copy cartridge.
Sometimes the cartridge you recieve is for a different model. (5322 family)
The socets may not match.
I really do not like to see you spend your money on drums if it does not fix the problem on the machine. Hold on to the drum units until you really find the source of the problem.
Good luck.

Posted on Oct 18, 2009

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There is a chip on the back of the drum unit that keeps count. It cannot be reset. You may try to find a replacement chip on the internet. I would recomment the rechargerstore.com They have good products. I do not know how long your drum will last, you may end up having to replace it for copy quality problems at some point.

Posted on Mar 03, 2009

  • Sanjay Puri Dec 26, 2012

    Yes , thanks , I did manage to replace the chip , and the machine works fine ..

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