Question about NetGear WGR614 Router

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Netgear WGR614 connectivity issue w/ Time Warner Cable modem

Attempting to set-up a WGR614 Netgear v. 6 modem.

Running cable modem from Time Warner Cable - ZyXel Prestige 900 series cable modem.

If I connect an ethernet cable from the cable modem to the laptop we have a connection.

If I take an ethernet cable and connect to ports 1-4 on the WGR614 and then take a second ethernet cable and connect from one of the remaining ports on the WGR614 to the laptop...we have a connection.

If I take an ethernet cable and connect from the cable modem to the "Internet" port on the WGR614 and then connect a second ethernet cable from one of ports 1-4 on WGR614 to the laptop we have no connection.

The "Internet" light on the WGR614 is lit. The port that I'm connected to on the WGR614 that runs to the laptop is lit. The power light is lit.

If I disconnect my ethernet cable from the WGR614 to the cable modem but leave the connection between the WGR614 and the laptop, I'm obviously still not connected, but all of the network settings and information coming up on the laptop is the same as when I have that cable connected. This leads me to believe that an internet connection is getting to the WGR614 and my laptop is able to connect to the WGR614, but for some reason no connection is going between the two locations in the WGR614.

I've attempted to connect in each of these configurations to the modem using http://www.routerlogin.net and http://www.routerlogin.net/basicsetting.htm as well as through http://192.168.1.1 which is noted on the back of the WGR614. None of these connections are made.

One few final notes...

(1) This router was set-up a long time ago and working. At some point it was not used for sometime and I lost the information needed to contact it via wireless. I have since performed the noted "reset" procedures outlined by Netgear. One small note with this is that in many of the reset procedures it notes that when you press the reset button you should wait until the "check mark" symbol flashes. This nevers occur when I reset. It simply goes out or comes on. Does this mean something...and as I noted I performed this reset procedure sometime ago so is it possible that it did flash at that time, but if you haven't performed any subsequent configurations that if you attempt to reset again it will not flash?

(2) I have a total of three computers connected to the cable modem. I also have a static IP that runs a website off of one of the three computers. My second and third computer when connected to the modem pick up a dynamic address while my linux box running apache uses the static IP.

Thanks!

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  • 2 more comments 
  • jluck07 Mar 01, 2009

    Figured it out...I'm surprised I don't see more about this, but it was an issue of having the wireless router into the cable modem. They both had the same gateway ip address and thus I was unable to communicate with the router to make any adjustments. Eventually figured this out.

  • bdatta Mar 06, 2009

    jluck07, can you please elaborate a bit more on the "but is was an issue of having the wireless router into the cable modem" statement.

    I am having the same issue with a comcast cable modem connection. It worked fine 5 days ago and then we moved and in the new location it does not work. Cable modem to PC directly works, but cable modem to router (via internet port) and router to PC (via ethernet) does not.

  • malajko Apr 10, 2009

    I have exactly the same problem.
    Comcast cable modem to PC works (PC gets an IP address)

    Comcast cable modem to WGR614 v9 does not (it is set up to get an IP address automatically but looks like it is not getting it)
    Could it require a XO ethernet cable?

  • hugo_sanchez Apr 18, 2009

    the check mark doesn't turn on even if i reboot.. i wander how this guy did it.. someone send me some feedback...

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  • 854 Answers

Here are some troubleshooting steps that I suggest you try:

1. Check physical connections.

a. Connect the modem to the Internet port of the router. The Internet “i” LED on the front of the router should light up.
b. Connect the computer to one of the four LAN ports (i.e port 1, 2, 3 or 4) on the back of the router. The corresponding port light where you connected the computer should be lit up.

2. Access the router's web-based utility.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click Enter or Return key.
c. A window will prompt for a user name and password. By default, the user name is "admin" and the password is "password".

Note: If you were unable to access the router's web-based utility, you may reset the router to restore the settings to factory default.

To reset the router:

a. Please push the reset button at the back of the router and release after 30 seconds.
b. Unplug the power adapter for 10 seconds and then plug it back in.

3. Configure the router.

If your Internet Service Provider is using a cable connection, please follow the steps below:

a. Click on Basic Settings under Setup tab.
b. Select No for Does Your Internet Connection Require A Login?.
c. Scroll down on the center page and look for the Router MAC Address section. Set it to Use computer MAC address and click on the Apply button.

If your Internet Service Provider is using a DSL connection, please follow the steps below:

a. Click on Basic Settings.
b. Select Yes for Does Your Internet Connection Require A Login?.
c. Select Other on the Internet Service Provider drop down box.
d. Enter your ISP's username (username@ISPdomain) and password. Then, click on Apply.

4. Configure the wireless settings.

a. Click on the Wireless Settings under Setup.
b. Change the SSID to any unique name.
c. Scroll down, look for the Security Options settings and select WEP (Wired Equivalent Privacy).
d. Set the Authentication type to "Automatic" and the Encryption Strength to "64bit".
e. Leave the Passphrase field blank, select Key 1 and enter a 10-digit number.

Note: The 10-digit number you typed in the key 1 will be the password or network key for the wireless connection.

f. Click Apply button to save the changes.
g. Go to Router Status under Maintenance tab and check if there is an IP address under Internet port. If it's 0.0.0.0, do a power cycle.

5. Power cycle.

a. Power off the modem, router and computers.
b. Turn on the power of the modem first and wait for it to initialize, the lights to stop blinking.
c. Power back the router and the computers. Check if it will be able to get online.

If you have wireless computers, you can connect them wireless to the router. Kindly follow the instructions below:

6. Connect wireless computer to the router.

If you are using Windows XP with Service Pack 1, please follow the steps below:

a. Please right click on the Wireless icon on the right lower end portion of your computer.
b. Then click on View Available Wireless Networks.
c. Click on the Advanced tab.
d. Please delete all the preferred networks then click on OK.
e. Right click on the Wireless icon again and click on View Available Wireless Network. Please select your network and click on Connect. It will ask you for the network key.
f. Please type in the network key and then confirm it. Network key is the password you type on the key 1 of the wireless settings of the router.
g. Make sure not to enable IEEE and then click on Connect.

If you are using Windows XP with Service Pack 2, please follow the steps below:

a. Please right click on the Wireless icon on the right lower end portion of your computer.
b. Then click on View Available Wireless Networks.
c. Click on the Change Advanced Settings.
d. Click on the Wireless Networks tab remove all the preferred networks then click on OK.
e. Right click on the Wireless icon then click on View Available Wireless Networks.
f. Select your network and click on Connect.
g. It will ask you for the network key. Type in the network key and confirm it. Then click on Connect. Network key is the password you type on the key 1 of the wireless settings of the router.

If you are using Windows Vista, please follow the steps below:

a. Click Start then select Connect To.
b. Connect to a network window will show up.
c. Select your wireless network and click Connect.
d. It will ask you for a network key. Type in the network key and confirm it. Then click on Connect.

From the above configuration, please check if you can now access the Internet.

Posted on Jun 16, 2009

2 Suggested Answers

  • 10 Answers

SOURCE: want instructions on how to secure a zyxel prestige 900 router

I thought the 900 series zyxel was a multi ip address router modem, if your connecting a router or switch try supplying your gateway, dns info from your isp to the device.

Posted on Apr 13, 2009

SOURCE: http://www.routerlogin.com/byconfig.htm

  • How do i retrive the security key?

Posted on Sep 25, 2010

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