Question about SanDisk Sansa Clip MP3 Player

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When I power on the "refreshing database" Message comes on.

It randomly refreshes database and erases my music after like a week.
When you view the properties when hooked to cpu it shows the capacity is still as full as it was when i loaded but has no music.
This is the 3rd time i've had to format and reload my music, only to have it erase it automatically when powered on. Totally frustrated!

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  • 8,596 Answers

Format the player from witihn the player itself.
If that fails:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Mar 08, 2009

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1 Answer

Frozen sansa at refresh database


This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

"refreshing database" Message comes on and Erases music


Format the player with in the player itself- directions are in your user's manual.

If that fails:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Feb 28, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa clip is stuck on Refresh Database Screen.


1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
OR:
MANY problems can be fixed ultimately by the following;
REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
Good Luck!

-simple 'drag and drop' from my MUSIC folder seems to work just fine for me...

Jan 02, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Refresh database message


Check out solution 4 here:

http://www.fixya.com/support/t131894-format_sansa_e250

Several people have said that it didn't work for them but it has worked 100% for me. I've bought about 10 problem Sansas from Ebay and fixed them all at (least 6) with this problem.

Feb 27, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Jan 19, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Refresh Database


I have the same problem and can not figure it out!!! how do I refresh database??!!!grrrrrr

Need help as well.

Thanks

Dec 12, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Refresh Database


Have you tired to re-set the e260 to factory settings?

Nov 10, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Very weird...


'Refresh Database' doesn't mean everything is erased. It only means it's writing the progress that you made, onto the computer. It stays on 'Refresh Database' for about maybe 5-10 minutes. It refreshes its database every time you disconnect your MP3 player from the computer. What it does when you disconnect it from the computer is it saves any unsaved changes made to it and overwrites the memory or data.

Oct 28, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Iriver H10 20GB - i can't access my music through Artists or Albums


Have you tired doing a "Database Refresh". It's located on the main screen under "Settings". Go to Database Refresh and check "Yes". How much music you have on your player will determine how long the refresh will take. If that doesn't work possibly run the Firmware Updater from iRivers' web site and only update the database, do not do a complete "Recovery" or all of your music will be erased as that choice reformats your hard drive. Only choose "Update Firmware"
Regards,
John H.

Aug 14, 2007 | iRiver H10 MP3 Player

2 Answers

Freeezing


Hi. The symptoms you described may be due to corruptions in the player's music database (this player maintains an information pool on the music files you download to it). To resolve that, you would need to delete that database and let the player re-create a new one. To delete the corrupted database, let's do this: Step 1: Switch your player to MSC mode Step 2: Browse the player in "Windows Explorer", and look for the folder named "System" and/or "Data". Note: if you can't locate these folders, your Explorer may be configured to "Hide" system files and folders. To change that, please go to "Tools" on the menu list on the Explorer window, then choose "Folder Options". This will display a Window arranged in tabs. Select the "View" tab, find the "Hidden Files and Folders", then choose the "Show Hidden Files and Folders" radio button Step 3: Under the "system" or "data" folder on the Sansa E260, look for this file and delete it: "PP5000.dat" Step 4: Safely remove your Sansa E260. Then power it on. Your player will now either display "Rebuilding Library. Please Wait" or "Finalizing Update". Either way, it would re-build the database and hopefully resolve the error your player is encountering. I hope this helps. I love the Sansa E260!!

Mar 15, 2007 | SanDisk Sansa e260 MP3 Player

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