Question about Dell A960 All-In-One InkJet Printer

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My dell 960 wont feed paper and keeps giving me a message there is a paper jam... but I don't see any paper

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Its a Hardware problme with the Printer..Printer needs to be get repaired or needs to be replaced

Posted on Mar 25, 2009

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Posted on Jan 02, 2017

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Dell 5330dn keeps printing blank pages then jams. Open and close rear cover then spits out jammed pages runs some more blanks and then repeats process.


Your paper feed selonoild is defective. The part number in 5p1km. I'm am dell printer tech.email me at aleem1986@gmail.com for more info.

Oct 16, 2013 | Dell 5330dn Laser Printer

1 Answer

Dell all in one printer shows paper jam and I don't see any.


mine does that too, take all the paper out, turn it off, put paper back in restart your computer and try again. if you haven't tried this, sometimes it works. sometime i had to clear all doc. and start all the way from scratch.

Jul 27, 2012 | Dell Office Equipment & Supplies

1 Answer

My Dell 1110 laser jet printer begins to pick up a sheet of paper, but then stops just as the paper turns up with the roller. This will happen several times before the printer actually picks up the...


85% of paper jams are caused by worn rollers . The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease. If you plan to keep your printer,

Replace the pick-up and feed rollers.


Metal Tab Separation- Pull out your paper tray and examine either end where the paper sits in. If any of the corners are held down by metal tabs, this is your paper feed system. Chances are, you only have one rubber roller or one set of rollers arranged along side of each other. Reach in where the tray goes and feel up. You should feel some rollers. They might be completely round, or they might be shaped like a half moon. Clean whichever part of them you can with the solution, and this should stop your paper jams. It might be necessary to turn them, but don't force them if they don't move freely.

Pickup Roller and Separation Pad-

If your printer uses this paper feed system, you should see a small piece of flat or slightly curved rubber or cork. It would be towards the end of the paper tray, or deep inside the paper loading cavity on top loaders. This 'separation pad' rubs against the paper feed roller, so if you find the pad, you've found the roller. Clean it and your jams should stop.


Three Roller Paper Separation System- Pull your paper tray out, and look for a roller on either end of it. If you find one, clean it. Then look inside the printer where that roller would rest with the paper tray inserted. You'll find another paper roller there. Clean this one also. Finally, look further back or closer to the front of your printer (depending on which way your paper feeds) to find another roller or set of rollers. Clean all of these, and your paper jams will go away.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Jun 20, 2011 | Dell 1110 Laser Printer

1 Answer

The printer keeps saying that there is a paper jam when there is not.. Also some times when it trys to print it will jam and the page will be torn down the middle.


Check the machine carefully, sometins a small sliver of paper is caught in a critical place in the printer and will give the paper jam message. If you paper is being torn it is most likely due to an uneven feed caused by feed wheels that are slipping on one side while the other side still feeds normally. Clean all the feed wheels in the paper path with a Q tip soaked in Isopropil Alcohol. Also make sure that your paper guides are set to the correct widths.

Jan 21, 2011 | Lexmark Office Equipment & Supplies

1 Answer

Paper feed keeps jamming


There could be something blocking the paper input, turn it upside down and give it a shake, or if possible take the top off and have a look around for any obstructions

May 20, 2010 | Dell 946 All-In-One InkJet Printer

1 Answer

Printer will not feed paper


there could be a small paper jam or then theres a problem with the pickup but try this solution first in making sure theres no jam:

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Jun 03, 2009 | Dell A920 InkJet Printer

4 Answers

Error message keeps appearing "paper jam in tray 2" although there is definitely no paper jam.


If you did not get ALL the jammed sheet out, there is still a small piece of paper in there somewhere, probably covering a sensor or micro switch. Get a torch and look carefully. If you don't find anything you may need to disassemble the printer to find it.

May 02, 2009 | HP LaserJet 2300dn Printer

2 Answers

Paper won't feed


Dell.com will chat with you on-line to help you toubleshoot that printer.

Mar 31, 2008 | Dell 924 All-in-One InkJet Printer

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