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I was searching for this solution then I found the manual in a draw so to help anyone else with the same problem the method is: Descaling should be carried out every 3 months. Fill the appliance to max. Dispense maximum size cup to a large cup. Add descaler to the cup then pour back into appliance. Dispense the mixture in the appliance into the cup and disgard. Continue until applance is at minimum water level. Empty the appliance then refill with water and run it through the machine and disgard until its at minimum then empty the appliance again. It should be ready for use. You can use 1ltr white (and only white) vinegar instead of the descaler and water mixture.
we had to return our first one for the same problem Gavin. Tefal (surprise surprise) claimed that nobody else had EVER had that problem. 2 years down the track though, and i've discovered that mine turns itself on at random intervals, and floods the kitchen bench. My advice - get a refund while you still can...
ALERT :- Tefal Quick Cup can TURN IT SELF ON. Tefal know about this but it is a potential fire hazard. Mine turned itself on and dispensed the water reservoir over my kitchen. Dread to think if I had been out shopping what could have happened. Tefal know about this problem but are not doing anything to advertise the fault!!