Question about Kenmore 63672 Convection/Microwave Oven

1 Answer

Microwave will not heat anything.

My microwave works as usual with the exception of it not heating anything. It wouldn't melt a tsp of butter in 2 mins! I've tried unplugging it in hopes of resetting but to non avail. I found the the center component for the turntable is missing as well.

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  • cshieldsesq Mar 03, 2009

    My microwave does everything except heat. It does not make any strange noises or anything that leads to the problem. All lights come on, the microwave works, it just will not heat anything that is placed in it. I knew there was a problem when 1 tbsp of was still cold after 2 mins of cooking time.

  • William Miller
    William Miller May 11, 2010

    The turntable system
    consists of the motor, the coupler, the turntable support with rollers,
    and the tray.




    You can see and hear a video of how a turntable motor should
    sound when you rotate it by hand.




    If
    yours is not set to be off via the control panel, and it won't rotate
    or it sounds like it's grinding, etc., you may have a bad motor or
    plastic coupler.




    To
    replace either, you need to unplug power, then remove the bottom cover
    of the oven.

    The turntable is important to ensure even heating.

    When you hit Start to
    cook, do the inside light and cooling fan come on?




    Any unusual noises? Is
    it louder or quieter than usual?



    We have a sound clip of what a microwave should sound like when the cooling fan and high voltage section are operating here.



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  • Kenmore Master
  • 19,396 Answers

If it is working but not heating, then test the high voltage capacitor,the rectifier diode.or the magnetron. If all this are fine, test the control board.If turntable is not running check also the door switch.

The diodeand capacitors can be tested. The capacitor must be allowed discharge before testing, or you risk to get electrocuted, evenif power is off.Capacitors can get discharged by shorting their two contacts.
Before replacing the magnetron test also the control board.
Replace the magnetron if the checks and all of the high voltage component tests are good, but the unit still does not heat.



All locations, and description of this parts can be located using the diagram here: Counter top.

Parts must be tested to find out what is wrong.

Remember that microwaves are potentially dangerous devices if not repaired properly, the job must be done by a competent person.
A microwave energy leakage test must always be performed when the oven is serviced for any reason.

Regarding parts, contact the seller here to purchase parts.

You can also order from MicrowaveSvc , they also provide parts.

Posted on Apr 28, 2009

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