Question about Procom SSU320RHN-GB Heater

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Remote not beeping or lighting stove

All the numbers are on the remote but when i hit the auto, manual or off burner button nothing happens..no beep or turning on

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Go to pro com. com

Posted on Dec 31, 2009

  • FepetrilliFp Jan 08, 2012

    My pilot lght is lit but the burner wont light stove is only two weeks old procoms customer service is the worst I dont even think they exist lowes is dropping off a new insert supposebly today well see how long this one lastes

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Sounds like you may have a similar problem that I have. I found a cable that attaches to the remote receiver melted to one of the gas pipes behind the panel. Poor design, should have been insulated. My heater just beeps, with red light flashing.
I just posted looking for the phone number for the company. Lost my manual, and need to contact them. Can anyone help?

Posted on Oct 24, 2009

  • ncwinebarger Dec 09, 2010

    The number is 1-877-886-5989. Did you ever get yours fixed. Mine is doing exactly what you discribed. I turn it to the electric possition and it just beeps. The remote doesn't work.

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