Question about D-Link DI-624 Air Plus XtremeG Wireless 108G Router (790069250842)

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D-Link DSL-2640U.I have entered all details but i cant connect to the internet. Also found that There is not enough space in the "username" block to insert the username that telkom supplied me. Did contact telkom but they were unable to assist me.

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  • zainpringle Feb 28, 2009

    when i run the set up wizard for the router i select "Telkom SA" as my ISP.on the next page it asks for my ISP username and password.

    my complete username is xxxxxxxxxxxxx@telkomsa.net but i can not fit it all in the box provided. i then on typed in everything before @, and go through the whole process, but at the end the same message always comes up - "a problem has occured when trying to access the internet. Please check your DSL connection and verify your Internet connection settings"

    i contacted Telkom heldesk and they confirmed that the line is working.when i check the light on the router the DSL and LAN lights are on but the internet light stays off. i have rebooted the unit and reset but always the same message



  • Anonymous Mar 09, 2009

    There is not enough space for the user name to be entered!

  • rukmal Nov 06, 2009

    I have the same problem here !!!

  • Tony Leather
    Tony Leather May 11, 2010

    Are you sure you are entering the right username - it should be "admin" (without quotes) - Password is either password or admin.

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Please call dlink tech support at 877-453-5465. just an advise on how to handle the call when you reach dlink tech support (agent); do not agree to call back after you troubleshoot with them (they'll be giving you a case id reference# and be advising you to check your pc or call "who" and call them back to continue the troubleshooting). insist to the agent that he need to resolve the problem asap (by the way, agents are not allowed to drop the call or they'll be dead-history!). and if the agent still insisted you to call back, ask for a "senior level technician" to finish the job (escalate the problem).
fyi: dlink tech support handling time to resolve a call is 15 to 18 minutes only. if you reach that 15-18 minutes (max) time the agent will think of a way for you to call back (advising you to check with your pc manufacturer, check with your ISP, call microsoft to update your software, etc... non-sense!) they need to do this in order to reach their handling time (agents need to reach 21 to 25 billable calls, and billable calls are "solution provided", "resolved", and "dropped call"). ---- believe me, i was one of them and repented.

Posted on Mar 14, 2009

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1 Answer

D-link dsl 2640u


It could be a hardware problem, try Resetting the D-link back to the factory defaults and configure the D-link again.
Press and hold the RESET button at the back of the router with the power ON until the LEDs flash at the time the release the RESET button. (firmware version was 3.00, and upgraded to 3.05)
Connect a LAN cable from the D-Link to your laptop computer's LAN port, open the browser on your laptop/computer and enter the D-Link's configuration URL..
http://192.168.0.1
The default login = admin
The default PW = blank (just press Enter)
You can now change the default admin password.
You can now configure the wireless settings. (SSID, WPA or WPA2 encryption to protect your wireless network and Internet from unauthorized access).
Now configure the wireless card in your computer laptop with the router's wireless settings.
To secure your wireless network from unauthorized access, please click on this link and follow my instructions :-
http://www.fixya.com/support/r3559128-wireless_router_security

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Here is a direct link to show you how to secure your router, now you will need to reset your router to default settings before securing to do that press and hold the reset button located on the back of the router for 15 seconds or until router resets, you may need a paper clip to access the reset button.
http://ftp.dlink.ru/pub/ADSL/DSL-2640U/Description/DSL-2640U_B2_Manual.pdf

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No internet connection


This should be connected as so. From wall outlet to DSL modem, from DSL modem to D-Link router, From D-Link router to Laptop via wireless or wired connection. You will still need the DSL modem installed but the wire coming from the DSL modem will go to uplink port on the router instead of into the laptop.

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