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Just to be on the safe side, why not plug in your iomega drive into another known working computer and see what happens. If it works fine and is properly recognized then the anomaly lies within the software of your laptop.
U might want to contact HP - but be fore warned that they are terrible for support if your unit is "out of warranty." If that is the case I would simply google the anomaly and in all likelihood you will get links that will help you fix it yourself.
I had a problem with a Seagate external hard drive, recently, where the PC didn't recognize the HDD on startup. BUT, if I unplugged the drive and plugged it back in (usb or power connection) after the boot was completed the system recognized it.
Turns out that I had to get a patch for the driver from Seagate for my specific brand new HP i7 computer.
I had to call technical support patiently have them walk me through all the stuff that I had already tried and, when I told them it didn't work, they had me try it on my other laptop. It worked, so, they gave me the web link to download a patch for that specific problem.
It's common when one or both manufacturers come out with brand new products that they're still getting the bugs out of...
Make sure it is plugged directly into a USD port on your PC. DO NOT plug these into USB hubs as this can cause problems with the pc recognizing the device or not being able to see it all together. Also make sure that you are using the USB cord that came with the unit.
Good morning! first, make sure your external hard drive is properly connected to the USB port, then try to start / restart your computer again, automatically the computer should recognized the attached external HDD. best regards.
External HDD are similar to the normal internal HDD, only difference is
that The physical harddrive is only place into the casing with usb
terminal port so you can remove the physical HDD. Your casing's usb
terminal may be damaged. Borrow a casing for a external usbHDD from a
friend that is working and use it to extract your data to a PC.
Hope it helps.
If its 1 then just simply re-install the drivers part for windows.
If its 2 then you would be better moving it to another usb socket as it may be just a fault on the single socket. If you don't have another socket then im sorry to tell you it means a trip to the repair shop or getting a new usb card to slot in to the motherboard.
If its 3...well...try the manufacturer for a repair.
gud day...does ur mac book support any plug and play device? if it is then try to plug it to ur another usb port if it doesnt work...there sumthing wrong with your mac book.,it means that your mac book doesnt recognize the hardware to attach on to it...or ur mac software doesnt support the external hard drive...mac book operating system doesnt work with your essential edition external drive