Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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I have a 600gd external Hard drive. I says its connected to the computer and its working, the light is on and everything and i can also hear it. But my computer isnt able to read it

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  • Anonymous Feb 28, 2009

    I have the same problem can anyone help me.



    My WD 120GB hard disk is detected by all laptop but its not shown in mycomputer

  • Anonymous Mar 05, 2009

    WD 300 GB, no power plug, is recognized by all computers but does not open its folders. is there a way i can retrieve the data? Can anyone help?

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  • 408 Answers

Have you formatted the drive yet?  If this is the first time you are using it, you have to format it.  If not, shut down the computer, unplug the USB and power cable from the hard drive...wait 2 minutes.  Plug the usb into the hard drive and the computer...then plug in the power cord to the hard drive.  Wait 30-45 seconds and then start your computer.  Hopefully that should fix your issues.

Posted on Mar 03, 2009

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1 Answer

External drive is not recognized


Connect it to another computer to see if it works.
If it does not work reseat the hard drive connectors in the hard drive case to make sure the connections are secure.
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Sorry to hear that your drive is having trouble. When you start the drive, do you hear it turning?
Is this a external that you can remove the hard drive? You may try to power down the external, power it back up and shut down your computer. The conect the external and turn the computer on.

Let me know if you can hear the driver turning and it you can connect after going thru the process above.

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We understand that your problem is: We understand that your problem is: Hello, I have Lacie porsche external hard drive. I also have a seagate firewire external drive which us working fine. Unfortunately...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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< problem identifing Sea-gate external hard drive (500 gb- no external power) > my extrenal hard drive has a odd problem : sometimes when it got connected to the vista laptop its light turn on &...


First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
Try your harddrive in different computer if it is not recognized on another computer too then your harddrive has internal issue.

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First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
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Let me know if you need further assistance.
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Philips external hard drive not recognized by any computer


one of two problems , the interface or the unit , first start by
removing the outer cover to make sure the unit is connected
properly inside , then when connecting make sure you hear
the plug in sound of the USB low to high , a high to low sound
means the there is a problem with either the USB or the cord
second make sure you hear a noise or see a operation light
if so reboot the computer while the unit is plugged in , look
for icon in my computer , make sure you hear a spin up sound
if the unit spins up and down the units motor is malfunctioning
if there is a clicking sound the units heads need replacing if
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1 Answer

I have a WD1600 Extrernal Harddrive and yesterday my kids unplugged the outlet so everything powered down instantly. Once I plugged everything back p and restarted my computer the harddrive just spins up...


The hard drive could have been irreparably damaged. The chattering sound is the heads trying to find the beginning of the data sectors and can't. The drive will shut itself off automatically after a predetermined time period.

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This depends where the failure is.

If your controller board for the external casing or your power supply have failed the drive can be removed from the casing and placed in a new one($30-$40), then it should work fine. If the circuit board on the hard drive or an internal circuit for the drive has failed then you may require the help of a pro.

Reply back if you need a recommendation for a pro, include your location.

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1 Answer

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Try the drive in a different USB port. If it still fails try another computer. If it still fails then it's possible the drive is bad. If the warranty has expired you may be able to find a tech savvy friend to remove the actual drive from the case and hook it up to another computer directly. If it recognizes fine then the case is bad. If it does not recognize the drive then the drive is dead.

You won't be able to retrieve the files on the drive unfortunately unless you use an extremely expensive service. These tend to run in the hundreds of dollars.

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