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Does the computer detect the fingerprint reader at all? If it shows up in 'device manager' with a yellow exclamation mark then you have a driver issue. In this case try reinstalling your fingerprint reader driver software. If your device is not being detected at all, try reinstalling your usb drivers from within 'device manager' then plugging your fingerprint reader in once again. If this doesn't solve your problem, you will need to have the reader tested as it is most likely faulty.
This document pertains to the HP
TouchSmart tm2-1000 Notebook PC series.
The fingerprint reader login window is
not detected when the notebook resumes from a Standby, Hibernate, or
powered off state. Additionally, a password cannot be entered because
the flashing login window defaults the cursor to the start of the
dentifying the fingerprint readerA fingerprint reader provides extra security for the PC. The VeriSoft Access Manager by Bioscrypt uses the fingerprint reader to identify the user, and controls access to Windows or other secure systems. Instead of typing a User ID and password, you can move your finger across a sensor to logon or start commonly used applications. Verisoft Access Manager can manage all of your different secure accounts and the required user names and passwords by recognizing your fingerprint.On HP notebook PCs, the fingerprint reader is a small metallic sensor located near the keyboard or display. By swiping your finger perpendicular to the metallic sensor you can logon to the PC, a network, or open a program.
Before you can use the fingerprint reader, you must set up the fingerprint reader by registering your fingerprint with the Access Manager.
Set up the fingerprint reader
To set up the fingerprint reader to recognize a user, the user must have a logon account on the PC and the account must have a password. Multiple users can be registered for the fingerprint reader if each has their own user account.
In Windows, double-click the VeriSoft Access Manager icon in the notification area of the taskbar to open the My Identity window.
Alternately, click Start > All programs > Verisoft > My Identity .
Click Log On to open the VeriSoft Logon Wizard. Click Next to begin.
Enter the User's Windows password in the Password field on the Introduce Yourself page, and click Next .
If you have successfully logged on to Windows, click Finish to close the wizard.
Click Register Fingerprints on the My Identity window, to open the VeriSoft Logon Wizard. Click Next to begin.
Select a finger shown on the hand graphic, and then slowly swipe your finger across the sensor. One of the squares below the hand graphic will change color when the scan is accepted. A message displays if the scan is not accepted.
Swipe the same finger across the sensor again until all four squares change color, then clickNext to register the finger print.
If you need to start over during the fingerprint registration process, right-click the highlighted finger on the screen and then click Start Over .
If prompted to register a second fingerprint, click a different finger on the hand graphic, and then repeat steps 5 and 6.
After using the Registration Wizard to registered at least 2 fingers, click Finish .
To set up the fingerprint reader for a different Windows user, log on to Windows as that user and then repeat steps 1 through 8.
After registering your fingerprint you can log off and then use your registered fingers to log on to Windows.
Using Fingerprint reader before registeringIf you swipe your finger across the fingerprint reader before it is set up, the Access Manager opens a logon wizard window and prompts you for informa
I installed GrFinger SDK 4.2. that contain FingerCap USB Driver 1.0 but through reading on internet I learned that this version contain many problems , so I when replace it with Fingerprint_SDK_2007 that contain FingerCap USB Driver 1.2 ,Thank God ,my problem have been solved
To install DP4.11 first uninstall all previous versions on your system
and turn off authentec and biometric services in Windows Services
so you can then delete the digital persona folder in Program Files (assuming dpagent was running)
and uninstall fingerprint driver, then delete Fingerprint sensor folder in Program Files
and system will find and install fingerprint driver
then double-click to execute and install DP4.11 setup program.
(Note: all previous saved passwords for websites will still be listed in digital persona - you will not lose any passwords from your previous installation)
I found this on another site and it worked for me!
"Ihad the same thing happen, and determined that you have to go back toan earlier version of the Authentec driver to make it work. I tried 4versions and the only one that works with DigitalPersona is 18.104.22.168,dated 2007-08-28. You can find it on the HP Website. It appears to beavailable in a number of Softpaqs, such as sp37815.exe, sp37812.exe andsp37920.exe. Maybe these different versions are meant for differentmodels, but they appear to be the same driver. There is a brand newdriver available from Windows Update, but it doesn't work. I hope thisworks for you.
To fix this issue go to device manager, then under personal identification devices, right click on the authentec fingerprint reader.
click on the driver tab, and click the roll back driver button...should fix the problem for you...I also tried EVERYTHING you guys mention but to no avail....this works!!!
Lay your finger flat down, with the first section of your finger above the reader, then keeping it totally flat, gently but firmly and slowly, glide it across the reader, moving it toward your right side after you have ran it across, as make an "L" shape. Be sure to go slow, and keep it flat.