Second time I have had this problem in less than a year. Last time it was defective ink cartridges, which after exhaustive calls to tech support in Mumbai, er, Atlanta, HP replaced. Would rather skip that frustration and fix it myself if possible. Thanks for your help.
SOURCE: HP Photosmart C7280 "Ink System Failure" Error:0xc18a0101
Does this help? The first part sounds the same.
SOURCE: HP Photosmart D7360 - Oxc18a0001 Ink System Failure
I had the same problem and this is how I fixed it... It is hard to get the cover off (and it's not the top cover, but the one on the right side as facing), but once you do follow the directions below.
- Turn off power and unplug from power source.
- Open right side of printer (looking at the front).
- Disconnect by pulling gently, both white flat ribbon cables off the main circuit board.
- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
- Unplug power source.
- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
- Plug in power source and turn printer on (Printer preparing occurred).
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