Question about SanDisk Sansa Fuze MP3 Player

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My sansa fuze 2gb is froze on the refreshing media screen i tried the soft reset and it did nothing

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  • Anonymous Mar 19, 2009

    my sansa fuze 2gb is frozen on the settings menu and it won't do anything else

  • Anonymous Mar 24, 2009

    the same thing has happen to mine, what do i do?

  • Anonymous Mar 27, 2009

    same - very disappointing, sent email to thier customer support, and no response..



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Plese solve

Posted on Mar 02, 2009


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My sansa disk is froze on the refreshing media screen

This happens often with Sansa Media Players, your best bet is to delete all your songs off the device, then re-add them again. But this time have your device on hold, which is having the switch at the top of the device pushed to the right side. This will make sure nothing happens while the device is syncing.

Aug 03, 2012 | SanDisk Sansa e250 MP3 Player

1 Answer

I have the sandisk sansa fuze mp3 player 2gb pink i was playing around on pic and all of a sudden it froze to unsupported media format please visit www.sasupport/sansa how can i fix it i live in edmonton...

Slide the power switch up all the way and hold it for fifteen seconds before releasing it to reset the player. Then use the supplied Sansa Media Converter program to convert and transfer your videos and photos. If you don't have the SMC, you can download the Windows version from

Aug 19, 2010 | SanDisk Sansa Fuze MP3 Player

2 Answers

My Sansa Fuze 4gb wont turn on and isnt being recognized by my computer, iv also tried to soft reset it many times , nothing seems to work.. help plz..

I've had the same problem with my Sansa Fuze 2GB. It's pretty frustrating, but in order to get it to work, I let it sit without touching it or doing anything with it for a few days. For 2-5 days, do not turn on your Sansa Fuze. After the amount of time has passed, try the soft reset again.

Apr 22, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

My sansa fuze 2 gb just froze

Slide the power switch up all the way and hold it there for ten or fifteen seconds to reset the unit.

Dec 15, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

My sansa fuze froze, then shut off and now will not turn back on, what do I do?

try holding the power button up for about 20 seconds and it should reset it and then it should work just fine again

Oct 04, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

My SanDisk Fuze was charging and froze its a 8gb

Try holding the power button for 10 seconds to do a soft reset.

Aug 21, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

The screen is frozen and I cannot play music and i cannot find the reset button

If your Sansa Fuze MP3 player becomes frozen or unresponsive, you may need to reset the unit.
To do so, simply slide and hold the Power button on the side of the unit. Hold it for about 10 seconds and the player should reset.
If this does not work, I recommend plugging the device into a computer, or charger.

Jun 02, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

Sansa fuze 2gb is screen is white

If you just bought it, By all means return it!  Otherwise call sansa tech support.  The're rather good for tech suppport people.  If you bought an extended warranty, the place you bought it from should replace/repair it and you troubles will be over!

Nov 24, 2008 | SanDisk Sansa Fuze MP3 Player

1 Answer

It froze

Try a soft reset by holding the power button for 10 seconds.

if that doesn't do it, your gonna have to try a full reset.

Starting with the power OFF (touch the center button to see ifthere's any activity), slide the power switch DOWN to the HOLDposition, exposing the wee orange dot.

On your PC, open a Windows Explorer window (My Computer).

Holdthe << rewind button of the scroll wheel down, while plugging it in to your computer. Keep that button held downuntil it pops up on the PC. Look for the"Found New Hardware" balloon in the system tray.

If it pops up, then try re-partitioning it

Go to this thread, and download a copy of the 1.01.11 firmware ( .

Downloadand install a new copy of the firmware as shown in that thread. BeSURE to unzip the file prior to proceeding. The extracted file will be15,360 Kbytes, named fuzea.bin. Shrink the WindowsExplorer window a wee bit, so that you can easily drag and drop thefuzea.bin binary file into the root directory of the Fuze. This isrepresented by the open Windows Explorer window; don't drop the fileinto any of the visible folders, but into the main box, representingthe root directory.

Once that's done, the display will gofrom "writing" to "connected" on the Fuze, you can disconnect thedevice. What we're looking for is the message "firmware upgrade inprogress" on the device.

Power up the Fuze, and select your language if that screen in active. Then format the device by using the Fuze's settings mode.

Also, remove the memory card if you have one in before all of this just to be safe.

Let me know if this works.

Nov 01, 2008 | SanDisk Sansa Fuze MP3 Player

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