The arm that drives the ice out of the freezer tray is driven by a small motor in the front of the ice maker. The motor has a small gear that drives the larger gear keyed to the front of this arm. If the ice is ever allowed to thaw and re-freeze the driven gear can break one or more teeth off affecting the operation of the ice cube removal. None of the parts of the ice maker are available separately. However these parts are easily repaired with super glue or epoxy. When re-installing the drive arm it must be located with the drive fingers horizontal.
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You would need to remove the ice storage bucket and dump the ice, check the corkscrew wire in the bucket for any signs of rust, some auger wires were chrome plated and not aluminum. If no rust there, remove the ice maker it's self and check the ice making mold for signs of rust. Replace all rusted parts found. Pleazer Appliance...
remove the dispenser bucket where the ice drops into inside the freezer and get a Tupper ware bowl,remove the bucket and dump this ice into the bowl,then rinse with the dispenser bucket with warm tap water to melt any ice on each end of this ice maker,then wipe dry and replace into freezer where you removed it to get cold again and leave empty till the next harvest of ice,this can be normal on some units after so many weeks,as it will not let the blades retract so as just to dispense only cubes,once bucket is cleaned of ice jams the solenoid and blades will again retract for cubes only
You have a thermostatically controlled heat release ice maker. Any number of issues can cause a failure to "dump" the ice. The harvest is started when the thermostat closes. A motor rotates the ejector fingers which are at rest in the 2 o'clock position. The ice maker operation will stall until the heater releases the ice from the mold. After the cubes are ejected into the ice bucket, the water valve will refill the mold with water to begin the next cycle. Lack of ice dispensing could be a failed thermostat, heater, motor or switch contact withing the ice maker module. You could simply replace the ice maker and save the expense of the service call.
"Ice in the tray". Do you mean ice is in the well of the ice maker, or in the tray or bucket that collects the harvested cubes from the ice maker? If the problem is the ice is in the ice maker well, and will not dump, then, if the ice maker is turned on, and the temperature in the freezer is 14 degrees or colder then the ice maker has failed. In rare occasions an ice maker can be repaired but is rarely done, and is a repair only someone with strong working knowledge of ice makers can perform. If you are handy with tools you can remove the icemaker. 3 screws and power plug. Once out you can check the well to see if something has jammed up the rake, but that's about all.
I had this problem. The root cause was that mineral deposits had built up in the ice cube tray. The ice would not "dump"... but stayed in the tray after the dump cycle. I did not catch it quickly and eventually the plastic frame broke. That was easily replaced. Inspect the ice tray to see that all cube surfaces are smooth. If there are mineral deposits, they need to be removed. Do NOT scrub with anything abraisive or you will ruin the tray. As you are looking straight on at the Ice maker, with the bin out, depress the small black retangular tab. The tray assembly will come apart to remove the tray. Rinse the tray, then fill with warm vinegar. Let it soak. You may scrub with soft cloth, finger or fingernail to remove deposits. Replace the tray and you should be in business.