I have a hp a1730n. When the screen loads, it loads until the user screen. Everything is plugged in correctly, but the mouse and keyboard do not work. When I move the mouse before the screen says microsoft corporation, it responds. But after that screen fades and the windows user screen loads, the two lights on the connector are on, but the mouse and keyboard themselves do not respond. What do I do?
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Boot the computers in order making sure the one you are about to switch on is selected on the switch. Start with 1, then 2 etc. Make sure the computer fully loads and then log into it before moving on.
some older computers don't load usb devices until after windows is booted and in such instances usually a traditional ps2 mouse and keyboard (green and purple plugs respectively) are the best option to enter the bios or boot from cd/dvd
First thing we want to do is verify that your keyboard & mouse and plugged into the correct places and are powered up and able to work.
Turn your computer on and look at your keyboard and tell me if any lights are on to show that it has power and is operational.
Watch the keyboard lights until the computer gets to the login page and tell me if the lights come on and stay on? Or do the lights turn on for a moment and then turn off again?
If you do not see any lights, please clarify if there are NO LIGHTS on your style of keyboard or if there are lights but they are not lighting up.
If your keyboard has lights and they are not lighting up at all, then turn off the computer and unplug the mouse and keyboard and swap them around. Then turn the computer on again and tell me if the lights come on and the mouse and keyboard become operational.
Once we verify this we can continue to the next step of troubleshooting. Please report what you find and I will help you solve this.
A lot depends on where the keyboard and mouse are plugged in. I have seen in the past that the USB in the back works better than the front.
Are these the original keyboard and mouse? If not, use the original until after Windows loads the desktop.
If you have both sets of keyboard and mouse plugged in, turn off the computer and remove the old mouse and plug in the new mouse. Reboot and if necessary use the keyboard to login. Once windows is loaded let it detect the new mouse and then shut down again. Take out the old keyboard and reboot. You should now be able to use both new pieces without problems.
If it is a USB then it should work with any keyboard and mouse. When you say it shuts off after XP loading screen, does the machine power off? have you tried unplugging the mouse and keybaord and let Windows load?
I had a user with the same problem using a Microsoft wireless keyboard and mouse. This is a similar setup to most Logitech wireless desktop kits, there is one wireless receiver for both devices and it has a USB connector as well as a normally unused PS/2 (it comes with an adapter for the USB so you can use this on an old computer without USB). The user went on a trip and another "helpful" user that was in his office noticed the wireless receiver's PS/2 cable unplugged and decided to plug it in for him. I'm actually amazed that it worked as well as it did but Windows didn't recognize the keyboard correctly (103 key keyboard?). All I did to solve this problem was to unplug the PS/2 conector and load the correct software for the keyboard. I also put tape and a note on the unneeded connector to prevent this from happening again.
try to connect it with other keyboard,mouse and monitor....if they will run, the keyboard,mouse and monitor may be defective or damaged..but if they did not run properly,, maybe somethings wrong wit your unit... try to connect it first and see whats the result... please tell me what are the results... you may post it here...
back up everything important you have like pictures,songs,documents .
then go for a restore
you might have got restore discs along with the computer use them and take the system back to day one
you will loose everything you put on the system but you will have to back up data first.