Question about Philips GoGear SA3245/37 Digital Media Player

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Installed Mp3 but cannot play it in my GO Gear

I transferred mp3 from my PC to my Go Gear. Though its already in my MP3 player still cannot play it. Please advise. Fast and Positive reply is highly appreciated. Thanks Much!

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Several possibilities.
1) If the songs are in WMA instead of Mp3 format, they may have DRM-encryption on them that prevents them from being played in the new GoGears (the older GoGear's supported DRM, so some of the newer ones are actually a step backwards). Make sure the format is Mp3.

2) Some services, such as Spiral Frog, have a DRM-protection system that only allows transfer to certain types of mp3 players. Other services give you play rights (plays fine on computer), but not transfer rights (ability to transfer to an mp3 player and play correctly). Once again, DRM-protection is the issue.

3) If the format is Mp3, then the sampling rate or bit rate could be wrong. You can use a free program like Media Monkey to downconvert the songs to a lower sampling rate. The technical specs on the acceptable bit rates and samplign rates are printed on the product info sheet and in the user manual.

4) The songs could be on iTunes, which converts songs to protected AAC format - which are incompatible with the GoGear.

The solution to all your problems is to only use songs in mp3 format that are in the correct bitr rate and sampling rate.

Good luck!

-Tha Mp3 Doctor

Posted on Feb 28, 2009

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