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Re: Installed Mp3 but cannot play it in my GO Gear
1) If the songs are in WMA instead of Mp3 format, they may have DRM-encryption on them that prevents them from being played in the new GoGears (the older GoGear's supported DRM, so some of the newer ones are actually a step backwards). Make sure the format is Mp3.
2) Some services, such as Spiral Frog, have a DRM-protection system that only allows transfer to certain types of mp3 players. Other services give you play rights (plays fine on computer), but not transfer rights (ability to transfer to an mp3 player and play correctly). Once again, DRM-protection is the issue.
3) If the format is Mp3, then the sampling rate or bit rate could be wrong. You can use a free program like Media Monkey to downconvert the songs to a lower sampling rate. The technical specs on the acceptable bit rates and samplign rates are printed on the product info sheet and in the user manual.
4) The songs could be on iTunes, which converts songs to protected AAC format - which are incompatible with the GoGear.
The solution to all your problems is to only use songs in mp3 format that are in the correct bitr rate and sampling rate.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Not a "solution" per se but there is an email for support at the Website for manufacturer Sakar International (assuming the product at this Toys R Us link is what you bought:http://www.toysrus.com/buy/mp3-players/monster-high-4gb-digital-mp3-player-with-video-59048-tru-11129829)
You can probably obtain either a direct answer or a new .PDF copy of the manual by emailing them. I was unable to locate the product on their Website though so I suspect it may be a product they no longer support. :(
the best way to solve this is by formatting your mp3 player. at first format your mp3 player, then transfer few songs from some other drive in "my computer", not from my documents. then your mp3 player should work.
open wmp 11...at very top if you dont see file (right click w the mouse) and click on file...now click on add file/folder (this is where you goto the folder that you are storing your mp3)...click and add to wmp 11.........have fun
The songs ripped from CD are not in the right format. In Windows Media Player, highlight the Rip tab, click the black arrow under the Rip tab, select Rip Options --> Format --> Mp3. Now, re-rip the songs. Before you transfer these tracks to the player, make sure you delete the tracks that are on the mp3 player now, or else Windows Media Player wil ltell you that the tracks are already there. Now, transfer the newly-ripped Mp3 tracks to your Sansa. Should be good to go.
Some music services have a fixed-term license that they put on the songs - you may have to resychronize the Sansa to the computer AND the music service to regain playability. Alternatively, you could have a corrupt DB already - sad, but possible. The good news is that you can fix a corrupt DB by downloading the Sansa Recovery Tool from Sandisk's website. Good luck!
Mp3 players have a high failure rate, but mostly people don't read their manuals or understand them.
The songs are in the wrong format - it does not recognize iTunes songs or DRM-encrypted songs which do not have "transfer rights" (many msuic services - especially free ones but also paid ones - give you WMA's that have "play rights" -i.e. you can play them on your computer; but if they do not have transfer rights, they will show up in your player, yet not play correctly/skip).
Transfer only songs that are in Mp3 Format and you will never have this problem.