Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)

1 Answer

Modem crashes, and won't work again until I power cycle

Every time I step away from my computer, or stop browsing the internet and come back, my internet isn't working. All the lights on the modem are normal, but I cannot browse, or download anything, until I unplug the modem and plug it back in. I have searched and searched forum after forum the last week, and cannot find an actual solution. Does one exist?

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  • boijccraft Mar 03, 2009

    I picked up a router, and now it seems to be working fine.

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You may want your cable company to come out and check the forward signal to the modem wich could be to low , or the return to the modem  could be to low/high . one last thing is ,it could be having packet loss so severe that it drops your connection even though the modem stays linked up.

Posted on Feb 28, 2009

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5. After doing step 4, do a power cycle. Power cycle is done by turning of the router, modem and computer. Leave them off for a minute, tuned them back on in this order. Modem first wait for the lights to stabilize, then the router wait until the power light become solid. Then turn on the computer. This will get you online through the router.
I hope this one helps. Don't forget to share or rate this.
Thanks for reading and dropping by.


Step by Step Guide to setup cable modem to a linksys router With Graphic/ pictures

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Please rate my solution

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Sounds like you need to call your ISP - let me guess - Rogers or ATT - and tell them you need them to reset you and also find out what your speed is supposed to be. You may have birds or a nest somewhere out side.

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Turn the modem off and the computer off and router if any
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Delete the temporary internet files browsing cookies,cache memory.
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Feb 06, 2010 | AT&T High Speed DSL Modem

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3. If the internet is still not working; we will need to adjust a setting on the router setup page. To access the setup page of the router you need to open your internet explorer or Firefox on the computer that is hardwired directly to the router. In the address bar of your browser (Internet Explorer or Firefox) type http://192.168.1.1/ and hit enter or click Go. It will ask you for a username and password. Just type "admin" for the password field and there is no username. If you have ran the setup CD prior to this, then use the password that you have set when were running the setup CD.



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Check if this will help get the router online.


Jan 03, 2009 | Siemens SpeedStream Modem (4100) (SS4100)

1 Answer

Internet


Well, I understand that the modem is SS4100, which means ther are
5lights on it being, Power, Ethernet, DSL, Internet & Activity....
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1. No matter what the proble is, the first step is to Power Cycle the modem to eliminate the static on the modem(to switch it off and back on).
2. If the Power Light is anything other than a solid green, then the modem is fried(except the fact that the adapter is plugged and working).
3. If the Power is green and Ethernet is off, then check for the LAN cable at the back 
of the computer if its connected to the modem.(It turns green if connected properly)
4. If the DSL light is anything other than solid green, then call up the ISP tech's to ask why the intenet is not working.
(make sure the DSL cable is plugged firmly onto the back of the modem and the wall jack)
5. If the Power, Ethernet and the DSL is green and the internet is not, the open up the Modem page(type 192.168.0.1 in the address bar and enter for the modem page), and cross-check for the username and the password. Save the changes and your internet is working!!!
6.  The Activity light usually blinks green and it does't have much to do with the troubleshooting.
The above are the basic troubleshooting steps.
Hope it solves your problem......

Dec 20, 2008 | Siemens SpeedStream Modem (4100) (SS4100)

1 Answer

Wireless is connected,but no internet


hey dear,
thanks for your time.... now, as i understand you correctly.. even though you seem to be connected ot the internet wirelessly, you are not able to pull out webpages right?

Try to power cycle the modem.. turn off modem and the computer for about 5 minutes... then try to power it on.. wait for the lights on the modem to turn green and then try to connect... you should be connected. good luck

Got forget to rate me....... take care.

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4 Answers

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