Question about D-Link DI-704P Router

1 Answer

I have a Dlink DI-624 wireless router when i hook it up to my modem the computer tells me there is little or no internet signal but if i just run the ethnet wire direct from modem there is no problem so i know the problem is my router.It seems like the router does not receive the internet from the modem. The computer with the wireless card reads that the access point(router) is connected but cannot find the internet. Can anyone help please?????

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 31 Answers

Please call dlink tech support at 877-453-5465. just an advise on how to handle the call when you reach dlink tech support (agent); do not agree to call back after you troubleshoot with them (they'll be giving you a case id reference# and be advising you to check your pc or call "who" and call them back to continue the troubleshooting). insist to the agent that he need to resolve the problem asap (by the way, agents are not allowed to drop the call or they'll be dead-history!). and if the agent still insisted you to call back, ask for a "senior level technician" to finish the job (escalate the problem).
fyi: dlink tech support handling time to resolve a call is 15 to 18 minutes only. if you reach that 15-18 minutes (max) time the agent will think of a way for you to call back (advising you to check with your pc manufacturer, check with your ISP, call microsoft to update your software, etc... non-sense!) they need to do this in order to reach their handling time (agents need to reach 21 to 25 billable calls, and billable calls are "solution provided", "resolved", and "dropped call"). ---- believe me, i was one of them and repented.

Posted on Mar 14, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Can i hook a dlink wireless router up to a rca modem


Yes you can you will go from the modem to the router then to the main computer with the modem hooked up to. You will need to set up the router on the main computer.

Jun 13, 2010 | D-Link AirPlus Xtreme G DI-624 Wireless...

1 Answer

DLink wireless router will not connect to internet we have a new modem, tried connecting through a cable, and wireless, tried new cables, rebooting, resetting and all standard procedures. Is there...


It's the modem, not the wireless router that is the problem.
The modem must have the proper account name & password for it to work.

Test:
Connect a computer directly into the modem (without router). The modem has an Ethernet connector. If you can't get Internet by connecting a computer directly to the modem, then you will never get the router to work.
Contact your ISP. They may not give you the account name / password, but instead do a service call to your location.

Oct 06, 2009 | D-Link AirPlus Xtreme G DI-624 Wireless...

1 Answer

Connecting Dlink DI-514 with my another 3com router (wireless)


No, the router requires an Ethernet cable be plugged into the back of it to receive its Internet signal.

As far as I'm aware there are no consumer-grade routers that will pick up a wireless signal from another router and use that as the Internet source.

Sorry you didn't get the answer you were after. :-\

Jan 30, 2009 | D-Link DI-624 Air Plus XtremeG Wireless...

1 Answer

No wireless signal


This can be a problem with the wireless settings of your router, that is configured correctly, if you know how to access the router setup page that's where you can configure and check all the settings and also change some settings of the router in order for it to work and provide wireless signal, but if you're not familiar with better call Dlink so one of their tech support can walk you through with that process.....

Hope that helps.........

Sep 04, 2008 | D-Link AirPlus Xtreme G DI-624 Wireless...

1 Answer

DI 624- Cant connect from router to computer


Hi mark - please don't rate this til it's fixed. Hook it up the way you had it. i.e. modem>router>pc. Try it, probably won't work. Unplug the power on your modem and the router. After 60 seconds plug in your modem. When all the lights return to normal (except the activity light), plug in your router. Give it 20 seconds or so. Try it and let me know what happens. Thanks.

Jeff

Aug 24, 2008 | D-Link AirPlus Xtreme G DI-624 Wireless...

1 Answer

Dlink solutions


you just cleck dlink, then properties, then cleck advance check the computer internet

Jun 18, 2008 | D-Link AirPlus Xtreme G DI-624 Wireless...

1 Answer

Dlink Router not assigning IP to NAS


DI-624 (Update to FW 2.70+)

See: http://www.infrant.com/wiki/index.php/Hardware_Compatibility_List_-_Network_Switches/Routers#D-Link

Dec 28, 2007 | D-Link DI-624 Air Plus XtremeG Wireless...

1 Answer

DI-624 Stalls


While D-Link is used in various establishments around the globe it is not the best, but you may want to consider resetting your DLink! Does the stalls occur while on a hardline?

Nov 24, 2007 | D-Link DI-624 Air Plus XtremeG Wireless...

1 Answer

D-link DI-624 wireless router connectivity problems (DNS suffix)


Might I suggest that you reset the router to its default configuration by pressing and holding the reset button until it reboots. This way you will be dealing with the default configuration. Then try to use it. Remember the default login ID is admin and the password is Password or admin. Lets hope this helps

Sep 04, 2007 | D-Link DI-624 Air Plus XtremeG Wireless...

Not finding what you are looking for?
D-Link DI-704P Router Logo

Related Topics:

208 people viewed this question

Ask a Question

Usually answered in minutes!

Top D-Link Routers Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18298 Answers

Mike

Level 3 Expert

4331 Answers

Christopher Thrash

Level 3 Expert

425 Answers

Are you a D-Link Router Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...