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Re: service code c37 appeared on my toshiba photocopier
C37 indicates Abnormal transfer belt cam motor.
U need to perform below checking:
(1) Check if the connector of the transfer belt cam motor is not disconnected. (2) Check if the transfer belt contact/release switch is working properly. (3) Replace the transfer belt cam motor. (4) Replace the LGC board.
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Poor contact of the fuser drawer connector may cause the following
error codes: C41~C46, C4A, CD5, E01, E03. To correct this issue, a spacer (see SPL p25 item 1 attached) has been added between the fuser connector and the frame; also the springs (see SPL p24 item 8 attached) have been changed to provide more tension. This change has been applied since January 2003 production: e-Studio 550 TA314824 e-Studio 650 WA312627 e-Studio 810 XA311627 Model P-I Before Change After Change e-ST550 25-1 --- 6LA14365000 e-ST650 SPACER-DRW-CNCT e-ST810 24-8 6LA08946000 6LA14468000 SPC067-070-140 SPC068-080-160
The CD3 error is related to the recycled toner unit. the recycled toner is backed up/clogged. Toshiba made a parts change to the design of the recycle toner unit by replacing a bushing with a roller bearing and a seal. depending on how old your copier is it may or may not have this modification. The copier firmware/software also needs to be updated to the most current version and along with that there are a few internal settings that need to be adjusted. If you are unable to do any of the above then try this - (it will get rid of the problem short term) clean/vacuum out the toner recycle unit. If you open the front cover of the copier you will a white plastic pipe sitting at about a 45 degree angle (below the toner cartridge) - this is the pipe that leads to the recycle unit on the right. The whole unit needs to be removed and taken apart and cleaned, inside and out, including the pipe. The SPC code is related to this issue and should also go away. Hope this helps.
Check the control status of the surface potential sensor (05-242). <When “4” is displayed: sensor error> The sensor detection value is abnormal or the sensor output value is not changed even though the main charger bias value is changed.
Is the connector of the surface potential sensor connected properly?
Is the main charger grid/wire attached poorly? Is the main charger attached poorly? Are leaks and such occurring?
The C37 means a "transfer belt operation error". The transfer belt lift motor is faulty. More than likely the now bad motor has affected the board that drives it, so the logic board would need to be replaced at the same time.
Try 08-600 sub code of 2. This is a reanitilazation of the HDD it may help you out. If it errors and does't tell you to reboot then your hdd is shot. after this code you will lose all fax presets and templates stored on machine. also just try a reboot.