Question about Kenmore Elite HE4 Electric Dryer

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Kenmore HE4 Dryer leaves clothes wet

We have a Kenmore He4 model 110.8586 dryer that usually dries clothes great on a moderate setting. Tonight my wife has had to run a 3rd cycle on a load that is not unusually heavy at all. Vent tube is clear and flowing well. Lint screen is cleaned every load, and I have tried opening the cover just inside the door to get lint out of the cabinet, but I have not really gone after the guts.

Is the moisture sensor possibly clogged with lint? Do the sensor boards go bad on these units? Are they relatively easy to replace. I assemble my own PCs as a reference point.

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  • marc796 Feb 28, 2009

    As, I mentioned, the vent is clear and flowing fine. It was cleaned professionally within the last 8 months. Temperature in dryer is OK, clothes are just not drying. I suspect

    1, moisture sensors (though they look clean enogh, need to check wiring
    2. thermistor
    3. main board.




  • marc796 Feb 28, 2009

    I also got the dryer into diagnostic mode this morning and checked the moisture sensors with my finger per a tech manual I found online. I got error code 9, which leads to the diagnosis above.
    I'm working the troubleshooting. Thermistor test seems OK. the dryer does not shut down early if I run it empty on heavy duty. Have not checked the wiring to the moisture sensors, but they dont appear that dirty. Suspect the central board, though a tech on another board suggested it's usually the Thermistor.




  • shw104 Mar 07, 2009

    I have the same problem (i think). moisture sensor is going.... dryer works great on timed setting but when we set it to automatic.. clothes don't come out completely dry.  


    Where did you find the tech manual online?  Did you resolve your issue?  


    Thanks!!

  • stayvisual Mar 21, 2009

    I have a Kenmore Elite HE3 110.82822101 and I have the same problem. Dries fine on timed modes, but leaves clothes wet on automatic modes. Where did you find the tech manual? Have you solved the problem? I've heard anecdotes that the thermistor is the cause, but haven't figured out how to test it.

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From the techincal document found in the dryer bottom panel

TEST #4a Dryness Level Adjust

NOTE: If the customer is complaining about the clothes being damp and the moisture sensor passes TEST #4 "Moisture Sensor Test- step 3, then the total dry time can be lengthened by changing from a "Lo" for short auto cycle to "Hi" for longer auto cycle.

1. Activate the Diagnostic Test Mode. Press the following button sequence: MORE TIME ~ LESS TIME -+ MORE TIME --+ LESS TIME - all within 5 seconds

1. In diagnostic test mode, press and hold the Auto Dry Level key for 5 seconds. The dryer will beep and the current auto cycle mode will be seen on the display. The factory default setting is "Lo".

1. To select a different auto cycle mode, press the Auto Dry Level key again. The dryer display will flash and show either "Hi" or "Lo"

1. With the display flashing the selected auto cycle mode press the Start key to save the setting and exit diagnostics (the Start key in this mode does not start a drying cycle). The result will be stored in EEPROM of the control board.
SO EASY JUST TOOK ME 3 YEARS TO FIND IT

Ross

Posted on Nov 22, 2009

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Hello,
Not sure if this is the solution but here is a link to a techincal document I found helpful http://www.servicematters.com/docs/wiring/Tech%20Sheet%20-%203980060.pdf. I ran Test 3a (Thermistor Test) and did receive the fault code listed. The next step is to replace and see. I also went through the listed Heater Diagnostics tests and found the process easy to follow. I am hopeful that the thermistor is the cause. Best of luck out there.

Al

Posted on Aug 23, 2009

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This link is from the manual.

Try checking the thermal fuse or exhaust fan

Posted on Feb 28, 2009

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