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Lenovo system - Viewsonic display CONFLICTt

Hi I have Lenovo IndeaCentre K210 system with 3GB RAM, 500G HD with a video adapter/card integrated in an Intel Chipset31/33 along with a Viewsonic VX2433 Model VS12324 monitor and there appears to be a conflict / incompabilty problem somewhere.
The displays does not performing properly by that I mean that some pages either are cut off or overlap, when I open some applications the lines on the display do not line-up properly, for example when I open Taxcut, if there is a YES and NO box to be checked off, the YES box would line up next to the NO Box and the NO Box would line up under the NO box (next to nothing), instead of being next to the NO Box.
This is not only annoying but creates lots of problems especially when I am working with the Taxcut program because with things do not line-up properly, I am not sure where the correct entry should be made?
The Lenovo system and Viewsonic display are relately new (3 months) and I updated the Viewsonic VX2433 driver and installed the most current Intel Chipset driver but the problem still continues.
I contacted Viewsonic and they advised me "the lining up of the boxes is coming not from the monitor but the incoming signal (video card issue)" so it apperas that Viewsonic is advising me to purchase a new video/graphics adapter but when I check the specs for the video adpater on the Intel Chipset, it should be more than capable of supporting a 16x9 format 1920x1080 display.
Lenovo has replaced the Motherboard and the Viewsonic display has been exchanged so my guess is that whatever is causing this problem is probably not due to defective HW but by a SW conflict and I would appreciate your help.
Obviously the first question that I have is WHAT is causing this problem?
The next question would be what can I do to fix it?
Also, do I really need a new video adapter as Viewsonic suggests or is the problem be caused by the Viewsonic driver and I should look at getting a new monitor?
Thank you in advance for your help,

Thank you in advance for your help,

Posted by on

  • 12 more comments 
  • forregistry Mar 03, 2009

    I appreciate your help and thank you for getting back to me Raph, from the little I know, I thought taht this was a software conflict as well unfortuantely Lenovo, Viewsonic and (MS) Vista all point the finger at someone else and basically say "not me" so I tried to instal but couldn't find it on the MS Website. Can you please provide me a Website where I can download this driver (I assume taht it should be easy to uninstall the Intel driver and install the vga driver using Device Mananger). Thanks Raph,


  • forregistry Mar 03, 2009

    I would like to apologize to you Beamsabre, I did not notice your reply and wrote to Raph. Believe me, I need ALL the help I can get so I did not intentionally ignore you, sorry. I changed the settings to 800 x 600 (very hard to work with) and opened the Taxcut program and the lines/boxes were NOT aligned properly (the same as they are when the display is set at 1980 x 1200). I woudl like to add one more bit of information which is that there is a Taxcut Personal and a Taxcut Business program, the Personal program works fine (everything is aligned), it's the Taxcut Business program that is not aligning properly. Also, Taxcut Business is not the only program/application taht does not align properly. When I open My Yahoo (which I use for my Home Page), some of the text at the begining of a paragraph either is cut off or partly displayed and soem icons are "all over the place" (i.e. not where they are suppose to be). Hope this helps Beamsabre and again, I apologize for the oversight. Bob

  • forregistry Mar 04, 2009

    Thanks guys, I am using Vista HP and I did try BeamSabres suggestion and "the problem" still exists even when the resolution is set at 600x800.

    Thought this might help


  • forregistry Mar 04, 2009

    Hey guts, a little more news (info) to report. I unistalled the Intel Driver and Vista installed (and ran) the vga driver and 2 things to report, the resolution on the screen was terrible (but I am sure you expected that) and the aligning problem still appeared.

    I then reinstalled the Intel driver and noticed something interesting when the system rebooted. Persistence Module has stopped working appeared during start-up and I also noticed a "Media Test Failed" message. I don't know if this means anything and/or is helpful and would appreciate your thoughts? Also, I am a "give a man a fish..." type of guy so if you can also provide a little explaination I would appreciate it and it might help me resolve a similar situation if it occurs again. Thansk, Bob

  • forregistry Mar 05, 2009

    Hi Raph, when I removed the Intel Driver, the *default) vga driver did run and terrible is giving it too much credit. The Intel driver is now re-installed.

    Any plan "B"? Thanks, Bob

  • forregistry Mar 05, 2009

    Hi guys, thank you again for all your help and I think I've uncovered something that is important and unfortunately I don't know how to interpret it (figure out what to do).

    I thought I noticed this yesterday but wasn't sure so I went back and re-ran the exercise of removing the Intel Driver, installing the VGA driver and the re-installing the Intel Driver and after the system restarted, I opened the Taxcut Business program (that was not aligning properly) and it was fine see attachment. So my guess is that the Lenovo system and Viewsonic Monitor get along fine but something apparently is updating once the Intel Drivers have been installed causing the conflict. Like I said, I am a little further along than a novice so I don't know if I am interpreting what is happening correctly and would appreciate your analysis of the situation and possible remedies. Also, I was planning on returning the Viewsonic display but am not sure if another display would be any better since the Viewsonic display works fine for awhile and then "something happens" to make it go out of whack. Thanks, Bob

  • forregistry Mar 05, 2009

    Hi, I've got another observation taht I hope might help you help me.

    When I look at my Home Page (My Yahoo) I notice that in the Driving Directiosn module that there is data superimposed in the ORIGIN and DESTINATION boxes. This apparently is another example of improper "alignment". BTW, the Taxcut Business progarm still is displaying / aligning properly so whatever update is creating the problem has not been made.



  • forregistry Mar 06, 2009

    The Viewsonic VX2433 is a 24" diplay / 16x9 screen and the resloution is set 1920 x 1080 at 32 bit

  • forregistry Mar 06, 2009

    Hi Raph, I've tried setting it at 1920x1200 several times and "the problem" still occurs. Further, I get a message (I assume from Viewsonic) advising that for best resolution the motitor should be set at 1920 x1080.



  • forregistry Mar 07, 2009

    Hey guys, I made another observation that I think would be helpful. When I was viewing My Yahoo Home Page with lots of "modules" on it, there are numerous areas where icons are tranposed from other modules (see the ScreenShot of the TV listing that I previously posted for examples), I click on Refresh and noticed that all the icons that were in the wrong places, moved back to the correct positions while the screen was refreshing and as soon as it stopped refresh, they went back to the wrong areas i.e. superimposed as they are on the attachment. I don't know how to interpret this but I believe that it is important and wanted to share it with you guys.



  • forregistry Mar 07, 2009

    Hey Raph, I had to do a little modification (reduction) on the attachment due to the 150KB limitation but I think it demonstrates the problem. Look under Boca Raton (Weather), above bookmarks and below Travel (Personal Assistant) and to the right of MSFT (Stock Protflio Watch), and you will see the 3 icons that have "relocated / moved" and are superimposed in areas that they are not suppose to be.

    As I mentioned, when I REFESH the My Yahoo page, these icons revert back to where they are suppose to be but Refresh only takes a second or so and they revert back to where they are in the Screen Shot when the Refresh is complete. The icons are suppose to be as follows: the one in Boca Rtaon ----> in the long Blue recutangle to the left, the one by Trave----> in the long Blue rectangle labels Weather Forecast and the one by MSFT---->in the long Blue rectangle to the left labeled CNN.

    Let me know what else I can do and for my personal knowledge/education, please advise what your thought process is in trying to figure this out?

    Thanks Raph,




  • forregistry Mar 07, 2009

    Sorry, I see you also asked "are you encountering this on all programs or only on a specific". The Yahoo Home Page is full of these little glitches, the Taxcut Business progarm has the check off Boxes aligned incorrectly and when I read some articles on some Website sites (NYT, WSJ, SI...) the text on the first line sometimes is cut off (i.e. a spacing problem, the text is larger than the space allocated but line 2, 3 .... are file, only the 1st line is out of whack).



  • forregistry Mar 11, 2009

    Any further thoughts guys?

    Thanks, Bob

  • John Miller Jr May 11, 2010

    Can you see the display to reduce the resolution? Start at 800 x 600. See if things are clear here. I suspect with these specs you have Vista. Now test each resolution setting until you cant see the monitor clearly. If the display messes up, wait 15 seconds and it will change back to the last setting. I have to know: is there a reason for such a high resolution in the first place? Beyond 1600 x 1200 is a waste...


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  • 94 Answers

Yup. possibly a SW conflict. what you can do is to uninstall your video card driver and see if it runs properly under vga.sys driver (microsoft default) if it doesn't run, then you have a hardware problem.

you can come back to me anytime if you need more answers.

Posted on Mar 03, 2009

  • 4 more comments 
  • Raph Quintos
    Raph Quintos Mar 04, 2009

    you dont' need to look for it. Since vga.sys is the default driver for microsoft (once you uninstall the videocard driver. It will be used by default. Even before or while installing windows. Btw, what version of windows are you using?

  • Raph Quintos
    Raph Quintos Mar 04, 2009

    And maybe you can follow the advice of beamsabre since this is the primary problem of most widescreens (setting the right resolution)

  • Raph Quintos
    Raph Quintos Mar 05, 2009

    I guess this indicates that a test has failed. Basically this is usually normal (unless you're experiencing problems) btw, when you used the default driver (vga.sys) did it ran? it should be running. I know its terrible but because we need to identify where's the problem.

  • Raph Quintos
    Raph Quintos Mar 06, 2009

    can you give me your LCD screen size and your resolution range (the minimum capacity is 640 x 480 or even 800 x 600

  • Raph Quintos
    Raph Quintos Mar 06, 2009

    can you set it on its maximum resolution? and check. If something happens, you can press esc key.

  • Raph Quintos
    Raph Quintos Mar 07, 2009

    then can you give me the screenshot of your desktop i may see what the problem really is? are you encountering this on all programs or only on a specific?


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