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This may or may not help. did you press the connect button on the usb reciever (the device that connects to the computer) then press the connect button on the keyboard. They have to be pressed in that order. you may have already done this but just in case maybe it will help you.
reinstall the driver ..and check the plugs for proper insert ...if there was a problem and you started the pc ..and do not sow the device ...( problem like unpluging ..or out of batteries..) it is the chance that you need to go to the device manager ..and update the driver ...( from the disc ) or automatically cause the driver is still installed into the pc ...