Question about Panasonic NN-S254WF Microwave Oven

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The light under the oven that lights up the stove top cannot be shut off...the button on the keypad works(sounds off) and the lights dim slightly but the control will not shut them off...Had to remove bulbs till I can solve the problem Panasonic NN-S254WF...Thankyou for your time......Wes

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  • Panasonic Master
  • 8,875 Answers

We see (and repair) this a lot. The problem is on the control panel, which we regularly repair nationwide by mail for $39.95 postpaid in about a week.

At our Web site, you can get details of our service, plus we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

This light failure often occurs when a bulb goes out and the filament shorts, or when the bulbs are removed or installed without first unplugging the oven from the power line. Either can cause such a failure on the controller.

Sometimes this will also affect the exhaust fan operation, too. The lights and fan can be inoperable or stuck on too.

Feel free to contact me directly (and please remind me of your full model number) for more information & help.

If you wait too long for the repair, other parts can short, destroying the microprocessor (as shown in the second photo) and rendering the oven dead.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller
prototech@usa.net
http://www.microwavedisplay.com

The light under the oven that lights up the stove - b2593c1.jpg

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Posted on Mar 02, 2009

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The cycling of your electricity probably didn't hurt it.

Chances are moisture or grease has gotten into the controls. That can ruin the keypad.

The way to prevent that is to be sure you have the microwave's hood vent exhaust fan running whenever you are cooking on the stove top.

If you (or someone you know) might want to replace the keypad yourself, I have uploaded a handy guide with pictures showing you what's typically involved.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

There should also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

If you would like to have us do this for you, we do that for $39.95 plus part costs.

Please feel free to contact me directly if you need more help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller
prototech@usa.net
http://www.microwavedisplay.com

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You may have a bad keypad, which in many cases can be replaced.

 

A bad keypad may be worn out due to age, damaged, or it may have gotten wet or otherwise contaminated.

 

Moisture and contamination can be caused by not using the fan when boiling on the stove top (for over the range models), direct spraying of cleaners, by storing the microwave in an unheated garage or shed, or infestation.

 

I warn my customers to never spray cleaner directly onto the microwave keypad, since the liquid can get inside and "lock up" or even ruin the keypad or controller.

 

You can find helpful exploded view diagrams and order parts by entering your model number here: http://tinyurl.com/gv383

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It sounds like a shorted keypad. This can be due to age/wear or due to moisture. If the unit is sevewral years old or has ben used a lot, then age and wear can be suspected. Moisture is most often due to spraying cleaner directly on the keypad, which allows it to leak into the works. Always spray your cleaner on a soft cloth and then wipe the keypad clean. Moisture can also get in if the microwave is mounted above a stove and a lot of boiling is done without adequate ventilation, usually via the exhaust or hood fan. This fan should be on when cooking on the range top. In some cases, there may be some deposits on the keypad strip where it goes into the connector on the control circuit board. Sometimes that can be cleaned by unplugging then replugging the strip. Could it be that you're not setting the manual according to the instructions in the owner's manual? The manual is olnine at http://downloadcenter.samsung.com/content/UM/200507/20050727140356453_DE68-01945A[GB].pdf I have attached a scren shot from the manual which shows the clock setting procedure. Maybe it's as simple as this.

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Time to buy a new microwave as it sounds as if the control panel is defective. A new control panel for this micro will run about 95 to 120 bucks + labor depending on where you buy it. I happen to like slightly burnt popcorn as well!! Nothing wrong with thats, as they say great minds think alike.

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