Question about Yahoo Mail

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Yahoo i can`t enter in my yahoo account and i try to reset online my password and dosen`t work.They tell me :''sorry your password can`t be reset online''.HELP ME !

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  • sarahpotter2 Feb 28, 2009

    cant get onto my email account. created anew one and cant get onto that either is there some problem with yahoo today?

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[Solution # 1]
That sounds as if your account was either hacked or deleted. In case of a hacked account send a mail describing your problem to account-security-help@cc.yahoo-inc.com. If this doesn’t help, call Yahoo: 1-408-349-1572, explain to a customer service person what happened. They will ask you to do certain things and then they compare your original info with the changed info.
To see how well this works, go to the links below…:-)
http://answers.yahoo.com/question/index;…
http://de.answers.yahoo.com/question/ind…
If your account was deleted and not hacked, Yahoo will let you know when you try the suggestion above. Good luck!
[Solution # 2]
try to log out and on internet option, click to delete temporary internet files, browsing history, delete cookies and restart your PC. wait for about 3~5minutes before to open the IE again and sign in. click this link to change your passwordhttp://edit.yahoo.com/config/change_pw

Posted on Feb 28, 2009

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Contact Yahoo and tell them that your accounts have probbly been hacked and ask if they can overide the problem so that you can correct your password. Also you shuld have your account hooked up to password reset through another e-mail like google or your bisness/work e-mail adress.

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I can't reset my password in yahoo mail it says


Hi phebG,

Thank you for choosing FIXYA.

To change/reset your password:
  1. From the Yahoo! Home page, click on your user name in the upper right.(You will need to be signed in already)
  2. From the drop down select Account Info
  3. You will be asked to sign in again to enter your Account Info page.
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  5. You will be taken to a page that will look like the one below.

    131-0000000003.jpg
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Dear Sir Someone is access my yahoo account by


Delete cookies & temp file then try.

Jan 12, 2011 | Yahoo Mail

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Sir, i am enable to open my account (d_c


You can get a new password, a Yahoo! ID reminder, or both. If you forgot your Yahoo! ID or password, go to the Sign-in Problems page.
If you forgot your Yahoo! ID, you need to provide three pieces of information so we can confirm your identity:
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Be sure to provide the same information you gave the last time you registered for a new Yahoo! ID or password or the last time you updated your account.
If you forgot your password, you can create a new one. But first you'll have to provide the following information so we can confirm your identity:
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A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page.
If you entered your secret question incorrectly or forgot what you originally entered, for security reasons, we cannot tell you what your Yahoo! ID is or let you create a new password.

Dec 09, 2010 | Yahoo Mail

1 Answer

Icant open my email when i go to forget password page there tell me your password cant be reset online (please help me to open my email )


To change your password:
  1. From the Yahoo! Home page, click on your user name in the upper right.(You will need to be signed in already)
  2. From the drop down select Account Info
  3. You will be asked to sign in again to enter your Account Info page.
  4. Click Change your password
  5. You will be taken to a page that will look like the one below.

    131-0000000003.jpg
  6. Enter your current password.
  7. Enter and confirm your new password.
  8. Click Save. You will see a confirmation page when you have successfully changed your password.
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Your Yahoo! password always applies to your entire Yahoo! account. This means that it is valid not only for Yahoo! Mail but also for Yahoo!'s other personalized services like :
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  • Yahoo! Chat
  • My Yahoo!
  • Yahoo! Finance
Note: If you are having difficulty logging into your account or believe your account may have been compromised please request a new password.

If you need more help come back.Post / thumbs / testimonial are welcome!

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f you forgot your Yahoo! ID, you need to provide three pieces of information so we can confirm your identity:
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  • Your ZIP or postal code (at the time you created your Yahoo! account or when you last updated it)
  • Your alternate email address -Note: You must have access to this email address
  • Country code (at the time you created your Yahoo! account or when you last updated it)
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