Question about Yahoo Mail

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Yahoo i can`t enter in my yahoo account and i try to reset online my password and dosen`t work.They tell me :''sorry your password can`t be reset online''.HELP ME !

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  • sarahpotter2 Feb 28, 2009

    cant get onto my email account. created anew one and cant get onto that either is there some problem with yahoo today?

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[Solution # 1]
That sounds as if your account was either hacked or deleted. In case of a hacked account send a mail describing your problem to account-security-help@cc.yahoo-inc.com. If this doesn’t help, call Yahoo: 1-408-349-1572, explain to a customer service person what happened. They will ask you to do certain things and then they compare your original info with the changed info.
To see how well this works, go to the links below…:-)
http://answers.yahoo.com/question/index;…
http://de.answers.yahoo.com/question/ind…
If your account was deleted and not hacked, Yahoo will let you know when you try the suggestion above. Good luck!
[Solution # 2]
try to log out and on internet option, click to delete temporary internet files, browsing history, delete cookies and restart your PC. wait for about 3~5minutes before to open the IE again and sign in. click this link to change your passwordhttp://edit.yahoo.com/config/change_pw

Posted on Feb 28, 2009

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Dec 15, 2013 | Yahoo Mail

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I can't reset my password in yahoo mail it says


Hi phebG,

Thank you for choosing FIXYA.

To change/reset your password:
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    131-0000000003.jpg
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May 22, 2011 | Yahoo Mail

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My account has been locked due to not using please help me for opening my yahoo account. remember, i forget the security questions also. and the id is, sashi_dia @yahoo.com


I guess, you account isn't locked yet, but you've forgotten the login password. I am sorry if I am wrong. Well, you can still recover or reset your password. Your security question is "What town was your father born in?", hopefully you can still remember the answer. Open Yahoo!Mail, click "I can't access my account" (at the bottom of the login box). Now, on the password recovery page, select "My Password Doesn't Work" and click "Next", enter your Yahoo ID and the security code in the respective boxes, click "Next", again on the next page, select "I can't access any of the above" but if you still remember the alternate email, enter it. If I am not wrong, your alternate email is a hotmail.com email address... click "Next" and you'll be given options to reset your password. If you do this very carefully, you'll definitely get your account back. I hope you haven't tried multiple times to login which would automatically rejects login attempts within specific period.

Let me know if you need further help.
Good Luck.
Thanks for using FixYa.

Apr 12, 2011 | Yahoo Messenger

1 Answer

Icant open my email when i go to forget password page there tell me your password cant be reset online (please help me to open my email )


To change your password:
  1. From the Yahoo! Home page, click on your user name in the upper right.(You will need to be signed in already)
  2. From the drop down select Account Info
  3. You will be asked to sign in again to enter your Account Info page.
  4. Click Change your password
  5. You will be taken to a page that will look like the one below.

    131-0000000003.jpg
  6. Enter your current password.
  7. Enter and confirm your new password.
  8. Click Save. You will see a confirmation page when you have successfully changed your password.
  9. Click Continue.
Your Yahoo! password always applies to your entire Yahoo! account. This means that it is valid not only for Yahoo! Mail but also for Yahoo!'s other personalized services like :
  • Yahoo! Messenger
  • Yahoo! Chat
  • My Yahoo!
  • Yahoo! Finance
Note: If you are having difficulty logging into your account or believe your account may have been compromised please request a new password.

If you need more help come back.Post / thumbs / testimonial are welcome!

Nov 19, 2010 | Yahoo Mail

1 Answer

Sorry, your password can't be reset online (9015) For security reasons, we require you to contact Customer Care


For security and privacy yahoo stopped online reset process on your account. You will need to call yahoo customer care and provide the proper/correct information [ Birth date, SQ-answers.]
Then they will reset it for you.

Thanks

Mar 04, 2010 | Yahoo Messenger

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