Question about HP LaserJet 2840 All-In-One Printer

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Replacement drum for Q3964a

Replace drum for the printer and it is not accepting the drum.

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HP Color LaserJet 2820 and 2840 AiO Series Products - How to Replace the Imaging Drum Replace the imaging drum

  1. Push the scanner-release button to open the scanner assembly. Figure 1: Example of scanner release button location replacement drum for Q3964a - c00364331.gif
  2. Open the top cover. Figure 2: Example of top cover being opened c00364332.gif
  3. Grasp the imaging drum handle, and then rotate the drum until the handle is at the top.
    NOTE: The drum may be a snug fit. If needed, gently apply some force while rotating and removing the drum. Figure 3: Example of imaging drum rotation
  4. Lift the imaging drum straight up to remove it from the device. Figure 4: Example of imreplacement drum for Q3964a - c00364334.gifmoval c00364334.gif
  5. Remove the new imaging drum from its packaging.
  6. Place the imaging drum on a firm surface, and then pull the orange rings to remove the shipping pins. replacement drum for Q3964a - c00364335.gif: Example of shipping pin locations c00364335.gif
  7. Remove the orange shipping lock on each end of the imaging drum, and remove the two orange sreplacement drum for Q3964a - c00364336.gifrs. Figure 6: Example of shipping lock and spacer locations c00364336.gif
  8. Figure 7: Example of orange cover location c00364337.gif CAUTION: Do not touch the surface of the roller or expose the roller to light for an extended period of time. Doing so could cause print-quality issues.
  9. Figure 8: Example of arrow location c00364338.gif
  10. Lower the imaging drum into the printer, and then press it firmly into place. Figure 9: Example of imaging drum installation c00364339.gif
  11. Close the top cover and the scanner assembly.

Posted on Mar 22, 2009

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SOURCE: HP 2840, black ink drum q3964a

Hello, these printers tend to be finicky.

In other words, just replace the black toner. When the printer says its low, or empty, regardless of wether or not it is, just replace it.

Replacing the drum, when it says black toner needs to be replaced will do nothing to rectify the issue.

Buy only HP Toner and Drum cartridges for this printer. Do not try to refill toner cartridges, and do not reset drum. You will only end up destroying your printer in the process.

Posted on Feb 26, 2009

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Related Questions:

1 Answer

Are the Q3971A and the Q3964A imaging drums interchangeable?


Q3971A is a colour toner cartridge. Q3964A is an actual toner/drum, not toner alone. So, no, they are not interchangeable as they provide completely different functions.

Read how it works here:

How Laser Printers Work HowStuffWorks

Dec 01, 2014 | HP Color LaserJet 2840 All-in-One...

1 Answer

We have an HP Color Laserjet 2840 printer in our office. We were low on our black ink drum, bought a new drum and installed it. Copies are coming out perfectly but the "replace black...


The 2840 is a slightly different sort of machine when it comes to supplies. There is a main imaging drum unit which works for all four colors, and then there of course are the 4 colors. If the unit was asking for a drum unit then you should have instaled a Q3964A. It is entirely possible that your drum unit and black cartridge both expired at the same time, in which case, you need a black toner cartridge now.

Jul 28, 2011 | HP LaserJet 2840 All-In-One Printer

1 Answer

HP LaserJet 2840 All-In-One Printer want to replace the drum Q3964A


The drum is located in front of the ink cartridges and has a handle that you pull up and out of the printer.

Aug 26, 2010 | HP LaserJet 2840 All-In-One Printer

1 Answer

Drum Q3964A chip is not working


If the drum chip is not working then you can reset it and that will resolve the problem.
Follow the below written steps to reset it:
1) Firstly, ensure that all printer cartridges and the drum are installed
2) Check the power button whether it is off or not. If ON then off it
3) Then hold the GREEN GO BUTTON
4) Now ON the POWER BUTTON
5) The 3 lights above the green go button will go ON and then OFF
6) As soon as the lights get OFF, release GREEN GO BUTTON
7) Now immediately press and hold RED CANCEL BUTTON
8) Again immediately press and hold CARTRIDGE SELECTION BUTTON
9) Now release the last two buttons once printer intitializing was completed.

Thanks

May 07, 2010 | HP LaserJet 2550L Printer

3 Answers

Error message replace drum for printer hp laserjet


pristonero, there is no "main" button. what are you talking about?

Oct 20, 2009 | HP LaserJet 2840 All-In-One Printer

1 Answer

Image drum light is on and printer will not print


You will need to replace the image drum assembly. If it's a 2550 then the part number should be Q3964A . Once you replace this the counter automatically resets and the printer will be back and working

Oct 06, 2009 | HP LaserJet 2550n Printer

3 Answers

Replaced Drum still says "Replace Drum Soon". How do I reset on a Brother 7420?


Reinstall the new drum unit, keeping the front cover open. Press OPTIONS. Press 1 when the display shows REPLACE DRUM? 1.YES 2.NO ACCEPTED. Close the front cover.

May 28, 2009 | Brother MFC 7420 All-In-One Laser Printer

4 Answers

Not accepting new drum


remove and replace the drum unit, but leave the cover open. You should get the message "replace drum unit".....YES | NO? press "1" to reset. after it says "accepted", close cover.

Please rate me :)

Mar 29, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

HP 2840, black ink drum q3964a


Hello, these printers tend to be finicky.

In other words, just replace the black toner. When the printer says its low, or empty, regardless of wether or not it is, just replace it.

Replacing the drum, when it says black toner needs to be replaced will do nothing to rectify the issue.

Buy only HP Toner and Drum cartridges for this printer. Do not try to refill toner cartridges, and do not reset drum. You will only end up destroying your printer in the process.

Feb 26, 2009 | HP LaserJet 2840 All-In-One Printer

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