a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Check the waste bottle to see if there is a chip mounted on it somewhere. If not see if there is an optical sensor or clear window. If there is a chip it will need to be replaced or a new unit used. If there is a window or optical sensor you should be able to remove it, clean it out, and replace it. These are often the last part to fill with toner and create a light path block.
The C25 stores toner in a waste toner container. On the front of that container there is rectangular clear window that fits into a sensor when installed into machine. The sensor passes a beam of light through that window. When the bottle is full there is toner inside that clear plastic window which stops the light from making it through the window and the machine will tell you the waste toner is full. Just dumping the container out will not clear that window and by putting it back in the machine you will get the same toner full message. If you are going to try to reuse that container you will have remove the black plastic cover that is glued to the container above the clear plastic. Then use something like a Qtip to clean all the toner off of that clear window(much easier and faster to just replace in with a new container). if you still get the waste toner full message after you install it then remove it and wipe off the sensor that the clear window sits in. This will clear the message and you can continue your copy job.
not a solution - but a problem... i emptied the toner waste bottle in my MPW2400 and a new error message appears...says there is no toner and it keeps dumping toner from the new cartridge until it is coming out of every orifice of the machine. What is that about?
Your waste toner bottle is full. Needs to be replaced or emptied. I believe the bottle is located in an area that requires tools to remove it. If your machine is under maintanence you should call them to have it replaced. If not then you will need to empty it yourself. Be careful, take bottle out and wrap bag around the opening and turn upside down until all powder is out. then clean off and replace. Turn off machine and back on error should clear.
The used toner is stored in the Transfer Belt assembly on the right door that you open to remove a jam. Remove one spring on each side and release the catch while gently lifting up on the belt and roller assembly. It swings 90 degrees up from the rest of the assembly. There are 6 screws that hold a cover on the lower assembly. remove it and dump the waste toner. *** VERY MESSY*** have a vac on hand. Not a shop vac unless you want toner clouds floating around the office. If the six screws aren't present, dump the toner out of the **** between the mylar-rubber blade and the lower assembly. once this is done, the message will clear.
Emptied the waste toner cartridge. Left it out of the machine. Held the microswitch (located to the right of the optical sensors) in the "cartridge in" position with a paperclip. Printed one document. Inserted the waste toner cartridge. Error now gone!
You will need to vacuum all the toner out as in the machine there is a sensor that looks through the waste tank and checks that it is clear. You can also wash the tank out then install it and you will not have the problem.