Set-up won't recognize that the USB cable is connected to both printer and computer and therefore printer won't work. What's up with that??
1. Confirm the USB port on the computer you are connecting your printer to is being recognized by your computer. The easiest way to do this would be to plug a known good USB Memory stick into the USB port you want to use. If you can read the contents of the USB Memory stick then the port should work. Remove the Memory stick, start the printer installation program (Make sure you don't the printer connected), want until the setup program tells you to connect the printer before you attach the Printer's USB cable.
If the printer isn't recognized try a different USB port, when picking a new USB port to try select a higher priority port, for example in increasing priority from, an external USB hub, a powered external hub, a monitor based hub, USB ports on the front of the computer, up to the USB ports at the computer rear. For USB ports on the same circuit select an USB 2.0 before an USB 3.0 port
Aug 04, 2015 |
HP OFFICEJET PRO 6830 E-ALL-IN-ONE PRINTER