a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This is either due to a physical error caused by a paper jam, or incorrectly seated ink. To fix:
Press down and hold the "On/Off" button, which is located on the printer's operator panel, for one second. Wait 15 seconds and then tap the button again. Attempt to print or scan a document.
Check the paper feed tray on the front end of the Canon MX700 to see if there is any paper visibly stuck inside the printer. Open the printer cover by gripping the front edge of the printer and lifting upwards.
Grab the edge of the jammed paper and gently pull towards you to remove the paper from the paper feeder. Unplug the Canon's power cable and USB cable, and then turn the printer around.
Pull off the rear plastic cover tab and check if there is any visible paper jam. Grab the edge of the paper and gently pull toward you until the paper is removed.
Push the rear plastic cover tab back into place, and reconnect the power cable and USB cable. Attempt to print or scan another document to see if the error is resolved.
Lift open the printer's cover again and wait for the ink carriage to slide into view. Press the "Push" button on the front of the first ink tank. Pull the tank out and then push it back into place to ensure it is properly seated.
Repeat the process with the other three ink tanks, and then close the printer's cover. Power the printer off and then back on again.
All printers after sometime the rollers start grapping more than one sheet that result in paper jam or dirt building up inside…make sure you open the printer and clean it good and see if you can locate any small papers that usually stuck inside…let me know
Please do not forget to rate the service for the site to continue helping everyone and improve on it.
Use mirror and flashlight to look down paper feeder from the rear, gently pull paper toward the rear. An index card can be fed from the front to the rear to push paper out by turning the gears you see on the left side inside the front cover. Be careful not to force anything.
The paper jam error 242.13 can be caused by an actual paper jam in the printer but since you did not find any paper the next thing would be pickup rollers. The pickup rollers can become worn and if they don't grap the paper right it will not more from the tray. There is a sensor that tells the printer that the paper exiting the paper tray and to start the printing. If this sensor does not detect paper when it should be there it gives a "paper jam" error thinking the paper is jammed. Look at the top page of paper for 1 or 2 light gray marks. If you see them then the rollers are the problem. You can see the rollers if you turn the printer on its side and remove the paper tray. To test the pickup rollers you can take off the rubber rollers( they look like white rubber band) from the wheel and turn them inside out, this will work as a temp fix untill you can get them replaced. If you need them replaced we can provide them or you can call a local repair show. I hope this helps, if so please rate my solution.
Buddy Corporate Computer Over 21 years of computer and printer support/repair
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.
If it is not pushing the paper out of the tray, you should first try taking a soapy cleaner like fantastic or formula 109 and clean the feed rollers and see if that helps.
The paper tray also lifts up and down to feed the paper so the gear that drives the tray up and down may be broken.
Slen the rolls first. If that doesn;t last long. Say in a day or two it starts misfeeding again, the rollers will need to be replaced.