Question about Mitel 9109-012-001 DIGITAL LINE Phone

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"Lock" display on console

I HAVE SX-50 SYSTEM. the extension for one of the hotel rooms sometimes will read "EXT 114 LOCK" on the console. I've changed the phone and cord in the room but problem still exist. Other times, the problem solves it self but only to go back to "Lock". Any suggestions.

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  • Mitel Master
  • 2,460 Answers

Lock means lockout. If you've changed out the entire set to the cords, look for something in the wiring to be shorting out. You'll get that indication if you walk into a guest room and take the phone off the hook. It will alarm at the console and lock out.

Carl

Posted on Feb 27, 2009

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1 Answer

SX-50 Mitel wake up calls won't go through to rooms. Is there a way to reset or fix this?


Your Wake up device is in DND.... it either didn't hang up or it didn't answer. You should contact your vendor to have them check the RAD (Recorded Announcement Device).
Unless you know the extension number associated with it (the installers use different numbering from site to site and I couldn't even guess for you), you won't be able to clear the DND. If you do know the ext number... follow these instructions from the attendant console.

To apply Do Not Disturb on an extension:
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• Dial the desired extension number.
• Press the DND ON softkey.
• If desired, press the NEW EXT softkey to apply or remove Do Not Disturb on another extension.
• Press the EXIT softkey.
To remove Do Not Disturb on an extension:
• Press the DO NOT DISTURB function key. The LCD shows EXT-NUMBER ?.
• Dial the desired extension number. The LCD shows the extension number and DO NOT DISTURB.
• Press the DND OFF softkey.
• If desired, press the NEW EXT softkey to apply or remove Do Not Disturb on another extension.
• Press the EXIT softkey.

May 18, 2011 | Mitel 9104-001-000 Power Supply SX-50...

2 Answers

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Lock? Can you elaborate? I hope you've gotten this resolved already.

Mark

Jan 12, 2011 | Mitel 9104-001-000 Power Supply SX-50...

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Attendant
To apply Do Not Disturb on an extension:
• Press the DO NOT DISTURB function key or dial *85. The LCD shows EXT-NUMBER ?.
• Dial the desired extension number.
• Press the DND ON softkey.
• If desired, press the NEW EXT softkey to apply or remove Do Not Disturb on another extension.
• Press the EXIT softkey.
To remove Do Not Disturb on an extension:
• Press the DO NOT DISTURB function key. The LCD shows EXT-NUMBER ?.
• Dial the desired extension number. The LCD shows the extension number and DO NOT DISTURB.
• Press the DND OFF softkey.
• If desired, press the NEW EXT softkey to apply or remove Do Not Disturb on another extension.
• Press the EXIT softkey.

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1 Answer

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The phone is either off hook or the line is shorted out somehow. If it's shorted out, it's likely a jack and you should replace it. I suggest you contact your vendor for assistance.

Aug 04, 2010 | Mitel 9104-001-000 Power Supply SX-50...

1 Answer

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The extension is shorted somehow - likely corrosion on the jack. Replace the jack and see if that corrects it.
If it doesn't, contact your vendor for assistance.

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Negative, the SX 50 does not support CID. You can upgrade the Mitel or use a CID Multi line interface to a PC. Here is one such model.
http://www.callerid.com/

If you go to the bottom of the page on the right, click on how it works. Hope this hlpes.

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