Question about Tomtom GO 520 GPS Receiver

1 Answer

Tom tom home does not see my tom tom go 520

Just bought a tom tom go 520 followed instuctions and loaded tom tom home on my laptop, conected my tom tom via the home dock but it does not see the tom tom, however my mobile phone { pda } was conected to my laptop and tomtom home recognised my {pda} but it will not recognise the tomtom.

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

Hi canal_boat_m

Try this solution:

STEP 1 Un-install Tom Tom Home from your PC

STEP 2 Click on the link below:
This will download a little removal program for the Tom Tom Home program.
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 3 Visit Tom Tom website and download the current new version of Tom Tom Home and install it to your PC
STEP 4 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
Your Tom Tom should ask you to 'Connect to Computer' if it does tap YES.

Your unit should now be recognized by your PC.

IF IT DOESN'T then follow the instructions below:

1. Connect your unit to your PC;
2. Copy two folders to your PC (namely 'Raster' and the one which holds all your maps - probably called 'United Kingdom and Eire';
3. Using Windows Utility, right click on the Tom Tom drive unit and select Fomat;
4. Switch off the unit and soft-reset it with a paper clip (but hold it in for at least 20 mins) and then re-connect it and power it up;
5. Tom Tom Home should now detect the unit and your unit should ask you to 'Connect to Computer' so tap YES;
6. Tom Tom Home will now say your device needs updating - and if you apply all the changes it will restore it to Factory Finished!
7. Then all's needed is to replace the two folders you backed up and any other items like mp3's and sounds, pics, etc.

Posted on Apr 22, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My Tom Tom cannot find a GPS signal or sattelite signal. It has been working fine but is no longer able to find a signal or where i am. i have turned it on and off and can navigate through all the pages...

When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.

Please, do the following:

1) Install "TomTom Home" software in your computer from
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. You choose the ones you want to install.
Please, report back if you need further assistance
My ID: alexocuello_

Mar 19, 2010 | Tomtom ONE XL GPS

1 Answer

Hi guys tom tom xl IQ routes edition via tomtom

Thanks returned item to store Happy New Year to you all and thanks once again Ian Dempster

Jan 01, 2010 | Tomtom ONE GPS Receiver

1 Answer

I need help on changing to the us My tom tom is on a different country

You will need to Purchase and load required US MAP(s) via 'TOM TOM HOME'.
When the new MAPs are registred to your device, you can then use the 'Change preference' -> manage Maps -> Switch Map -> then select the appropriate 'registred' US MAP.

Please note: always backup your GPS via 'Tom Tom Home' backup utilities first!
If you have limited storage, you may need to delete your existing map(s), that were previously back-up, before loading the US Maps

Dec 25, 2009 | Tomtom ONE GPS Receiver

1 Answer

How do i get drivers for my tom tom 520 go as my

you have to use atleast windows xp sp2 and the drivers will load automatically. you can also use windows vista or a mac (not sure of version for macs) if you are using one of those operating systems and still can get your tomtom to hook up, try a different usb slot. reboot your pc if your sure you have met the os requirement.bill

Oct 20, 2009 | Tomtom GO 520 GPS Receiver

1 Answer

Restarts unexpectedly and slow to start

The TomTom 520 and 720 are the same unit. the differance is the maps. The 520 has maps of the US and the 720 has maps of Europe. Download the free clearflash utility from TomTom and run it a couple of times. This should clear up your problem. Sometimes the mapset config in the map gets full and it has to be cleared.

Jul 20, 2009 | Tomtom GO 720 GPS Receiver

1 Answer

Problem with conection tomtom 910 to PC

Complain to Tom Tom ,you may have a lemon,look for law suit soon

Feb 22, 2008 | Tomtom GO 910 GPS Receiver

Not finding what you are looking for?
Tomtom GO 520 GPS Receiver Logo

2,605 people viewed this question

Ask a Question

Usually answered in minutes!

Top Tomtom GPS Experts


Level 3 Expert

489 Answers


Level 3 Expert

77939 Answers

Martin Murray

Level 3 Expert

1623 Answers

Are you a Tomtom GPS Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides